Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Nikki Edwards

Nikki Edwards

South Holland,IL

Summary

I've been working with the public for 30 years now and i enjoy working with the public. Im dependable and teachable person Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

29
29
years of professional experience

Work History

HAIR CARE SERVICE MANAGER

The Altimate Look
03.2003 - Current
  • Provide consultations and surveys to identify opportunities for improvement communicating feedback to stylist & owner
  • Conduct interviews to diversify staff/skills ensuring w provided solutions to all client needs
  • Monitor, communicate, & engage with stylists & clients to ensure outstanding customer experience
  • Provide strategic solutions for customer experience issues & concerns increasing overall customer retention 20 years
  • Monitor staff to ensure compliance to all policies, health & safety codes.

SECURITY TRANSPORTATION SCREENER

TSA
02.1998 - 03.2010
  • Screened, observed, & engaged w/traveler passing through security ensuring safety compliance & positive interactions
  • Answered & dissected guests questions, concerns, & complaints.
  • Checked over over 300 passenger tickets per day to verify validity of each ticket.

Administrative Assistant

Dr. Charles Owens, DDS
08.1998 - 02.2000
  • Prepared reports, data entry, filing, organization of sensitive customer records
  • Engaged with clients & account answered phones & dissecting needs & efficient follow up communication
  • Tracked, ordered & maintained inventory of supplies
  • Maintained scheduling of admission interviews,guest,clients, & meetings.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Administrative Assistant

Chicago Water Department
03.1995 - 01.1998
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Managed department budgets and generated financial reports for management review.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

Medical billing & Coding Certificate - Certificate

UNIVERSITY OF PHEONIX
Online
12.2019

Licensed Cosmetology -

DUDLEY BEAUTY SCHOOL
Chicago, IL
06.1999

No Degree - Front Medical Office Assistant

SER Medical And Business Tech
Chicago, IL
05.1999

Skills

  • Customer Service
  • Customer Satisfaction
  • Management
  • Budget Planning
  • Microsoft Office Application
  • Service Improvement
  • Creative Thinking
  • Problem Solving
  • Organization
  • Account Balancing
  • Strong Communication
  • Multitasking abilities

Additional Information

I passed the state required educaton for property and casualty Insurance but never took state exam..

Timeline

HAIR CARE SERVICE MANAGER

The Altimate Look
03.2003 - Current

Administrative Assistant

Dr. Charles Owens, DDS
08.1998 - 02.2000

SECURITY TRANSPORTATION SCREENER

TSA
02.1998 - 03.2010

Administrative Assistant

Chicago Water Department
03.1995 - 01.1998

Medical billing & Coding Certificate - Certificate

UNIVERSITY OF PHEONIX

Licensed Cosmetology -

DUDLEY BEAUTY SCHOOL

No Degree - Front Medical Office Assistant

SER Medical And Business Tech

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Nikki Edwards