Nikki Foshee
Jarrell,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Family Caregiving
Self
03.2023 - Current
- Household management, tracking budgets via spreadsheet , paying bills, setting appointments
- Provided nurturing and appropriate environment for children of various ages.
- Childcare and Caregiving, raising children, assisting family members, providing companionship and support
- Errands and logistics
- Planned meals, grocery lists, and kitchen supplies.
- Prepared children for school, homework, and extracurricular activities.
- Resolved daily conflicts and guided family communication.
Insurance Agent
Progressive Insurance
09.2022 - 03.2023
- Processed new applications and policy changes in customer records.
- Quoted policies using Progressive sales systems and rating tools.
- Explained coverage details, limits, and deductibles to callers.
- Reviewed underwriting guidelines before recommending policy solutions.
- Documented customer calls and service requests in CRM systems.
- Coordinated claims referrals and service support with internal teams.
- Handled billing questions and payment updates for Progressive Insurance accounts.
Warranty Customer Care Rep
In Charge Electrical Services
01.2022 - 09.2022
- Coordinated dispatch details between customers and field electricians.
- Logged service issues and follow-up requests in company systems.
- Explained service options, policies, and next-step instructions to callers.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Answered customer calls for electrical service requests and scheduling needs.
- Updated service records and account notes for In Charge Electrical Services customers.
- Processed warranty requests in CRM and service tracking systems.
- Verified purchase records, serial numbers, and claim documentation.
Customer Service Manager
Texas Comfort Air
03.2021 - 01.2022
- Managed customer service operations for Texas Comfort Air HVAC clients.
- Coordinated service schedules, dispatch needs, and technician communication.
- Resolved customer complaints with calm, professional communication.
- Monitored service orders, follow-ups, and appointment updates.
- Collaborated with field teams to support installation and repair requests.
- Posted customer payments in accounts receivable ledger.
- Reconciled invoices, receipts, and account balances in ERP system.
- Processed invoices, credit memos, and other documents related to accounts receivable.
Home Service Consultant
Molly Maid
06.2015 - 03.2021
- Conducted in-home consultations for Molly Maid house cleaning services.
- Assessed customer needs and recommended tailored cleaning plans.
- Explained service options, pricing, and scheduling details to prospects.
- Built rapport with homeowners during sales conversations.
- Coordinated appointments and follow-up calls with office staff.
- Documented consultation notes and customer preferences in records.
- Developed strategies to increase customer retention rates for home services.
- Provided technical support and troubleshooting for customer inquiries.
- Drafted proposals outlining potential new products or services related to providing home services.
- Processed payments for home service packages, including credit card transactions.
- Prepared monthly reports summarizing sales activity for each type of home service offered.
Education
High School Diploma -
Westwood
05-2013
Skills
- Multitasking Abilities
- Written communication
- Verbal communication
- Supervision and leadership
- Customer relations
- Collaboration
- Calm under pressure
- Conflict resolution
- Excellent communication
- Planning
- Organization and time management
- Customer service
- Claims
- Scheduling
- Troubleshooting
- Order Processing
Timeline
Family Caregiving
Self
03.2023 - Current
Insurance Agent
Progressive Insurance
09.2022 - 03.2023
Warranty Customer Care Rep
In Charge Electrical Services
01.2022 - 09.2022
Customer Service Manager
Texas Comfort Air
03.2021 - 01.2022
Home Service Consultant
Molly Maid
06.2015 - 03.2021
High School Diploma -
Westwood