Nikki Gerakos
Stamford,NY
Summary
With a proven track record at The Catskill Pines, I excel in delivering exceptional customer service and managing high-volume dining with ease. My expertise in cash handling and guest engagement, coupled with a strong work ethic, drives seamless service and fosters a collaborative team environment. I'm known for enhancing guest experiences and increasing sales through effective upselling.
Overview
6
6
years of professional experience
Work History
Server
The Catskill Pines
12.2020 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Boitson's Restaurant
11.2018 - 11.2020
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Naples High School
Naples, NYNo Degree -
Monroe Community College
Rochester, NYSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Jewelry design, collage art
I've made and sold various types of art and currently have a show up at The Pines.
Timeline
Server
The Catskill Pines
12.2020 - Current
Server
Boitson's Restaurant
11.2018 - 11.2020
High School Diploma -
Naples High School
No Degree -
Monroe Community College
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