Nikki Gomez
Summary
Detail-oriented and customer-focused Veterinary Receptionist with a proven track record of delivering exceptional front-desk support in dynamic animal care settings. Expertise in greeting clients, scheduling appointments, and managing multi-line phone systems, along with a commitment to maintaining accurate patient records and efficiently processing payments. Adept at handling billing inquiries and coordinating transactions while providing compassionate service to pet owners, supporting veterinary staff to ensure seamless daily office operations. A strong emphasis on accuracy and confidentiality fosters trust and satisfaction among clients and their beloved pets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
Happy Tails Veterinary Emergency Clinic
Greensboro, NC
05.2022 - Current
- Manage front desk operations, ensuring efficient patient check-in and check-out.
- Coordinate communication between veterinary staff and pet owners to facilitate quality care.
- Proficient in Intravet, PetDesk, CareCredit, ScratchPay, Cherry & Telecheck.
- Assist in emergency triage procedures by gathering essential patient information promptly.
- Show proficiency in handling money and basic math skills.
- Educate clients on common health conditions and medication.
- Dictate messages over the phone and communicate them to the Veterinarian or treatment staff member.
- Present and explain fees including processing payments.
- Maintain accurate medical records using practice management software for streamlined access.
- Input client/patient information.
- Process medical insurance claims and payments.
Customer Service Representative
Town 'N' Country Animal Hospital
Burlington, NC
09.2020 - 04.2022
- Proficient in Cornerstone.
- Performed clerical duties, such as data entry, checking pets in and out for appointments, surgeries, and boarding stays, file paperwork.
- Scan records into client accounts.
- Call prescriptions into pharmacies.
- Call other veterinary practices to obtain medical records.
- Respond to emails, phone calls, and online portal for the practice.
- Collect payments when checking patients out.
- Schedule appointments, surgeries, and boarding stays for pets.
- Submit referrals to specialty hospitals.
Front Desk Associate
Camp Bow Wow
Greensboro, NC
06.2018 - 02.2019
- Perform clerical duties, such as data entry, and checking pets in and out.
- Alphabetize files.
- Inspect cabin spaces, waiting area, and grounds for cleanliness and appearance.
- Answer inquiries pertaining to Camp policies and services, and resolve pet parent's complaints.
- Train, observe, and monitor staff members.
- Schedule and conduct interviews for new pups.
- Schedule day-care and boarding stays.
- Collect payments daily, and charge memberships monthly.
- Call veterinary offices to obtain vaccine information.
Shift Lead
Camp Bow Wow
Greensboro, NC
02.2018 - 02.2019
- Record keeping.
- Keep pups on their daily schedule.
- Give camp counselors their breaks.
- Perform baths and nail trims to ensure the pups would be done by their scheduled pick-up time.
- Administer medications.
- Meal prep /Administer meals for each pup.
- Set up cabin spaces for new check-ins.
- Treat wounds sustained from a scuffle.
- Train new camp counselors and shift leads.
Camp Counselor
Camp Bow Wow
Greensboro, NC
10.2017 - 02.2019
- Monitor pups in the play-yard (average between 15-30 pups on any given day).
- Break up any scuffles.
- Maintain a clean play-yard.
- Clean cabin spaces after a pup is checked out.
- Complete mid-day and evening play-yard cleanings.
- Wash dishes after mealtimes.
- Wash laundry resulting from soiled bedding or baths.
Education
MBA - Business Administration
University of North Carolina At Pembroke
Pembroke, NC05-2026
Bachelor of Science (B.S.) - Business Administration
University of North Carolina At Greensboro
Greensboro, NC07-2020
Associate in Science (A.S.) - General Studies
Guilford Technical Community College
Jamestown, NC12-2018
Skills
- Customer Service
- Time Management
- Organizational Skills
- Attention to Detail
- Telephone etiquette
- Prioritization
- Payment processing
- Effective multitasking
Certification
- Microsoft Office (Word, PowerPoint and Excel)
- Pet CPR/First Aid Certified
- Fear Free Certified
Timeline
Veterinary Receptionist
Happy Tails Veterinary Emergency Clinic
05.2022 - Current
Customer Service Representative
Town 'N' Country Animal Hospital
09.2020 - 04.2022
Front Desk Associate
Camp Bow Wow
06.2018 - 02.2019
Shift Lead
Camp Bow Wow
02.2018 - 02.2019
Camp Counselor
Camp Bow Wow
10.2017 - 02.2019
Associate in Science (A.S.) - General Studies
Guilford Technical Community College
MBA - Business Administration
University of North Carolina At Pembroke
Bachelor of Science (B.S.) - Business Administration
University of North Carolina At Greensboro