NIKKI GOMEZ
Palmetto,FL
Summary
Dedicated Healthcare Administration and Customer Service professional with a strong background in managing complex documentation and high-volume case workflows in regulated environments. Skilled in reviewing records, investigating inquiries, and coordinating with medical and administrative teams to ensure compliance. Committed to utilizing analytical, data entry, and multi-channel communication skills as a Grievances & Appeals Representative.
Overview
13
13
years of professional experience
Work History
Administrative Assistant / Project Billing Coordinator
SHROYER DRAPALA ENGINEERING, LLC
Palmetto, FL
07.2025 - Current
- Primary point of contact for incoming communications, investigate inquiries, and resolve issues to facilitate collaboration across multidisciplinary teams.
- Compile tracking logs and data entries for billing and expense operations to support accurate financial reporting in a fast-paced production environment.
- Manage high-volume project documentation, track data milestones, and organize digital case files to ensure accuracy and compliance with project standards.
Medication Aide / Caregiver
THE HAVEN AND THE LAURELS STONE OAK
San Antonio, TX
03.2025 - 06.2025
- Managed patient care protocols and medical documentation, ensuring compliance with safety regulations and privacy standards.
- Facilitated communication with residents, families, and medical staff to address concerns and coordinate effective care solutions.
- Administered scheduled medications for senior residents at Stone Oak care community.
- Verified medication labels and resident identity before each dose.
- Documented medication administration in daily resident records.
Administrative Assistant
POET'S WALK SAN ANTONIO
San Antonio, TX
03.2024 - 01.2025
- Managed administrative data and tracked records to streamline facility operations and coordinate timely resolutions for residents and families.
- Coordinated with leadership to ensure seamless daily workflows and maintain quality assurance standards.
- Managed front desk communications for residents, families, and care team at senior living community.
- Scheduled appointments, meetings, and calendar updates for administrative and nursing departments.
- Processed admissions paperwork, resident forms, and confidential records with accuracy.
Front Desk / Referral Coordinator
MEDICAL ASSOCIATES OF DELRAY, P.A.
Delray Beach, FL
01.2018 - 03.2020
- Processed referral requests and managed medical documentation from patients, facilities, and providers, ensuring timely access to care.
- Served as primary liaison between patients and physicians, facilitating communication, gathering records, and resolving issues promptly.
- Coordinated referral processing for Medical Associates of Delray, P.A. specialty providers.
- Verified insurance requirements before submitting patient referrals to external offices.
- Communicated referral status with patients, physicians, and scheduling staff.
Clinical Trial Research Coordinator
DIAGNOSTIC CENTERS OF AMERICA
Delray Beach, FL
01.2016 - 01.2018
- Oversaw multi-facility administrative operations, collaborating with healthcare professionals to ensure data accuracy, compliance, and audit readiness.
- Managed project timelines, tracked milestones, and resolved discrepancies to uphold regulatory compliance.
- Coordinated research protocols with Diagnostic Centers of America imaging and clinical teams.
- Scheduled patient visits for diagnostic studies and research appointments.
- Collected informed consent and verified study eligibility requirements.
Front Desk Supervisor
DIAGNOSTIC CENTERS OF AMERICA
Delray Beach, FL
01.2014 - 01.2016
- Resolved patient grievances and answered complex inquiries, enhancing customer satisfaction and maintaining quality standards.
- Verified registration records and documentation for accuracy, supporting operational flow and ensuring compliance.
- Supervised front desk operations for Diagnostic Centers of America patient services
- Trained reception staff on scheduling, registration, and patient check-in procedures
- Verified insurance information and updated patient records in electronic systems
Education
High School Diploma -
Adult Education Center
West Palm Beach, FL01-2009
Skills
- Healthcare Compliance, Medical Terminology, Confidentiality (HIPAA), Record Auditing
- Project Coordination, Inventory and Data Tracking, Production Environments
- Records management
- Microsoft Excel
- Communication: Member Support, Cross-Functional Coordination, Conflict Resolution, Deescalation
- Technical Tools: Advanced Microsoft Office (Excel, Word, Outlook, Teams), Multi-system Proficiency
- Deescalation
- Production Environments
Timeline
Administrative Assistant / Project Billing Coordinator
SHROYER DRAPALA ENGINEERING, LLC
07.2025 - Current
Medication Aide / Caregiver
THE HAVEN AND THE LAURELS STONE OAK
03.2025 - 06.2025
Administrative Assistant
POET'S WALK SAN ANTONIO
03.2024 - 01.2025
Front Desk / Referral Coordinator
MEDICAL ASSOCIATES OF DELRAY, P.A.
01.2018 - 03.2020
Clinical Trial Research Coordinator
DIAGNOSTIC CENTERS OF AMERICA
01.2016 - 01.2018
Front Desk Supervisor
DIAGNOSTIC CENTERS OF AMERICA
01.2014 - 01.2016
High School Diploma -
Adult Education Center