Nikki Gunz
Atlanta
Summary
Accomplished Customer Service Representative with a proven track record at Arise, enhancing customer loyalty through exceptional service and effective complaint resolution. Skilled in sales closing and customer service excellence, consistently contributing to team objectives and expanding client bases through strategic communication and quality assurance.
Overview
10
10
years of professional experience
Work History
Customer Service Clerk
Home Depot
04.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Arise
02.2015 - 03.2017
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Customer Service Representative
Joanne Fabrics
09.2014 - 01.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Detailed payment options and explained price, receipt and billing details to customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Documented and detailed calls and complaints using call center's CRM database.
Education
Bachelor of Science - Finance
University of Akron
Akron, OH05-2004
Skills
- Customer service excellence
- Quality assurance
- Sales closing
- Product knowledge
- Payment processing
- Complaint resolution
Timeline
Customer Service Clerk
Home Depot
04.2023 - Current
Customer Service Representative
Arise
02.2015 - 03.2017
Customer Service Representative
Joanne Fabrics
09.2014 - 01.2016
Bachelor of Science - Finance
University of Akron
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