Nikki Knight

• Assisted clients in buying and selling residential properties.
• Conducted property showings for potential buyers and interested parties.
• Developed marketing materials to promote listings effectively.

• Trained and supervised team members to enhance customer service skills.
• Developed service standards to enhance customer interactions.
• Implemented visual merchandising strategies to create an appealing shopping environment.

• Established tactics and strategies to achieve operational performance and sales goals.
• Created customer service guidelines to enhance staff interactions and monitored compliance.
• Hired, managed, and developed top talent to strengthen workflow productivity.

• Managed daily store operations while ensuring compliance with company policies.
• Trained and supervised team members, fostering strong customer service skills and team cohesion.
• Scheduled employee shifts to ensure optimal staffing for peak hours, enhancing customer service.

Managed daily restaurant operations and ensured efficient service workflow.

• Trained and supervised staff on menu items and customer service protocols.
• Oversaw daily restaurant operations and ensured smooth service flow.
• Managed staff scheduling and coordinated team training sessions.