Nikki Lee
The Abbey Resort
BELOIT,WI
1
Certification
11
years of professional experience
Experienced hospitality professional with a strong background in guest engagement, fast-paced service, and food safety. Known for accurate cash handling, team collaboration, and creating smooth, welcoming dining experiences.
Work History
Server
2 Years 11 Months- Delivered attentive tableside service while anticipating guest needs and maintaining resort dining standards.
- Coordinated meal timing with kitchen staff to ensure accurate, smooth course execution.
- Presented menu recommendations and described daily specials to support informed guest selections.
- Processed orders accurately using point-of-sale systems and verified special requests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean, organized dining areas while following sanitation and hospitality standards.
- Trained new servers on service procedures, menu knowledge, and guest interaction expectations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cashier/ Shift Supervisor
5 Years 10 Months- Processed guest orders accurately using POS system and maintained smooth front-counter flow.
- Greeted customers warmly, answered menu questions, and suggested bakery and beverage options.
- Handled cash, card, and mobile payments while maintaining balanced register accuracy.
- Resolved order concerns promptly, preserving positive guest experience and service speed.
- Coordinated with kitchen and dining teams to support timely order fulfillment.
- Trained new cashiers on register procedures, guest service standards, and payment handling.
- Monitored front-line operations, reducing bottlenecks during peak service periods.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Customer service
Memory retention
Hospitality service expertise
Professional appearance
Safe food handling
Menu memorization
High volume dining
Service prioritization
Team collaboration
Sales expertise
Sales techniques
Food safety practices
Certification
bartending license.
Timeline
Server
The Abbey Resort
10.2023 - 09.2026Read More
Cashier/ Shift Supervisor
Panera Bread
12.2015 - 10.2021Read More
Big Foot
High School Diploma
Read More