Nikki Licon
MURRIETA,CA
Summary
Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth.
Overview
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Call Center Representative
Skin & Cancer Institute
MURRIETA
05.2019 - Current
- Assist patients with scheduling appointments and managing inquiries.
- Handle an high volume of incoming calls and provided accurate information about services.
- Process patient records using electronic health record systems efficiently.
- Resolve patient concerns and escalated issues to appropriate departments promptly.
Call Center Agent/Room Reservations Agent
Pala Casino
Pala, California
07.2014 - 04.2019
- Assisted customers with booking reservations efficiently.
- Managed high call volumes while maintaining professionalism and courtesy.
- Developed strong relationships with customers through effective communication skills.
- Maintained up-to-date knowledge of casino promotions and services offered.
- Documented customer interactions accurately in the database system.
Education
Associate of Science - Office Administration
My San Jacinto College
Menifee, CA 08.2008 - 12.2012
Medical Front Office & Medical Billing - Medical Front Office
Vista Adult School
Vista, CA 09.2004 - 09.2005
Skills
- Call center operations
- Electronic health records
- Schedule management
- Data entry
- Call handling
- Patient inquiry resolution
- Call control
- Customer support
- Conflict resolution
- Effective communication
Timeline
Call Center Representative
Skin & Cancer Institute
05.2019 - Current
Call Center Agent/Room Reservations Agent
Pala Casino
07.2014 - 04.2019
Associate of Science - Office Administration
My San Jacinto College
08.2008 - 12.2012
Medical Front Office & Medical Billing - Medical Front Office
Vista Adult School
09.2004 - 09.2005