Nicole Williams
Harwich Port,MA
Summary
Dynamic professional with extensive experience in customer service and front desk management at Aiden by Best Western. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Recognized for leadership in training staff and streamlining operations, ensuring a seamless experience for all guests.
Overview
11
11
years of professional experience
Work History
Residential Program Manager
Capeabilities
Hyannis, MA
01.2026 - Current
- Developed and implemented individualized support plans for residents to enhance personal growth.
- Facilitated staff training sessions to promote best practices in resident care and safety protocols.
- Coordinated community engagement activities, fostering relationships between residents and local organizations.
- Oversaw daily operations, ensuring compliance with state regulations and quality standards in service delivery.
Court Order Processor
Alliance One
12.2024 - 11.2025
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Front Desk Receptionist
Hampton Inn/Toledo Westgate
12.2023 - 08.2024
- Greeted guests warmly and provided information about hotel services.
- Managed reservations using property management system efficiently.
- Answered phone calls and directed inquiries to appropriate staff.
- Handled guest check-ins and check-outs smoothly and promptly.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Assisted guests with special requests and accommodations proactively.
- Maintained front desk area cleanliness and organized supplies effectively.
- Collaborated with team members to enhance overall guest experience.
Front Desk Manager
Aiden by Best Western
12.2022 - 12.2023
- Managed daily front desk operations and guest check-in processes.
- Supervised front desk staff and coordinated training programs for new hires.
- Resolved guest inquiries and complaints to ensure customer satisfaction.
- Implemented efficient workflow processes for front desk procedures.
- Maintained inventory of office supplies and ordered as needed.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Collaborated with housekeeping to ensure room readiness for guests.
- Monitored security systems to ensure guest safety and property protection.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Oversaw cash and credit card payment transactions at the front desk.
- Assisted with training new staff members on front desk procedures and policies.
- Ensured the front desk area was clean and presentable at all times.
Food Caterer • Server
Five Continents Catering
08.2018 - 12.2023
- Collaborated with clients to customize catering offerings based on preferences.
- Executed timely meal service while maintaining high-quality presentation standards.
- Adhered strictly to health regulations when storing, handling, cooking, and serving foods at catered functions.
- Prepared food items for catering events including salads, sandwiches, appetizers, entrees, and desserts.
- Maintained cleanliness of kitchen area before, during and after catered events.
Front Desk Agent • Night Auditor
Aiden by Best Western
03.2022 - 12.2022
- Greeted guests warmly upon arrival at the hotel.
- Managed reservations and room assignments efficiently.
- Addressed guest inquiries and provided information about hotel services.
- Handled check-in and check-out processes accurately.
- Processed payments and maintained accurate billing records.
- Maintained a clean and organized front desk area daily.
- Answered phones, responded to inquiries, and took messages.
Health care • Home Health Aid
Quality Homecare Cape Cod
09.2021 - 04.2022
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Food Expeditor • Prep Cook
Swan River Seafood Restaurant
06.2017 - 09.2020
- Coordinated timely delivery of food orders from kitchen to dining area.
- Communicated with kitchen staff to ensure order accuracy and quality.
- Monitored food presentation standards before serving to guests.
- Assisted servers in managing customer requests and needs during service.
- Streamlined workflow between kitchen and front of house staff for efficiency.
Customer Service Representative
Xerox
03.2015 - 01.2017
- Maintained accurate records of customer interactions in internal systems.
- Provided feedback to management on common customer concerns and trends.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Criminal Justice
University of Maryland Global Campus
Hyattsville, MD09-2026
Associate of Arts - Humanities
Hebert Morrison Technical High
Montego-Bay, Jamaica06-2014
High School Diploma -
Mannings School
Savanna-La-mar, Jamaica06-2012
Bachelor of Science - criminal Justice
Purdue Global University
Indianapolis, INSkills
- Problem-solving
- Critical Thinking
- Teamwork
- Effective Communication
- Customer Service Skills
- Organization
- Interpersonal Skills
- Leadership Skills
Accomplishments
- National Society of Collegiate Scholars
- Alpha Phi Sigma (Criminal Justice Honors Society)
Timeline
Residential Program Manager
Capeabilities
01.2026 - Current
Court Order Processor
Alliance One
12.2024 - 11.2025
Front Desk Receptionist
Hampton Inn/Toledo Westgate
12.2023 - 08.2024
Front Desk Manager
Aiden by Best Western
12.2022 - 12.2023
Front Desk Agent • Night Auditor
Aiden by Best Western
03.2022 - 12.2022
Health care • Home Health Aid
Quality Homecare Cape Cod
09.2021 - 04.2022
Food Caterer • Server
Five Continents Catering
08.2018 - 12.2023
Food Expeditor • Prep Cook
Swan River Seafood Restaurant
06.2017 - 09.2020
Customer Service Representative
Xerox
03.2015 - 01.2017
Associate of Arts - Humanities
Hebert Morrison Technical High
High School Diploma -
Mannings School
Bachelor of Science - criminal Justice
Purdue Global University
Bachelor of Science - Criminal Justice
University of Maryland Global Campus