Nikki McCormick
Prairie du Chien
Summary
Friendly and enthusiastic Supervisor with 15 years of experience in the restaurant. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. I'm hard-working and very committed towards anything I put my mind towards and always picking up extra hours when available. I'm very social and enjoy making others happy. I'm a quick learner and always willing to learn new tasks.
Overview
15
15
years of professional experience
Work History
Supervisor
Hardees
Prairie du Chien
05.2010 - Current
- Maintain sanitation, health, and safety standards in work areas.
- Count money, make deposits and change orders.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Perform food preparation or service tasks such as cooking, serving food and drinks, tempering, clearing tables and following up with customers, keeping any areas of the restaurant clean and tidy, and always having a lot of interaction with customers and other co-workers.
- Organize and direct worker training, resolve personnel problems, setting up new hires throughout the computer systems, set up training days.
- Do any kind of training, for new cooks, frontline employees, certify new trainers, new supervisors, any kind of new product that needs training on.
- Order and purchase food and all other supplies. Also, take care of uniforms, making sure all employees have what they need. Making sure everyone meets proper uniform standards. Order any kind of uniform items needed: shoes, shirts, pants, nametags, etc.
- Verify that prepared food meets requirements for quality and quantity.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when any kind of equipment malfunctions if needed.
- Complete forms in accordance with company procedures.
- Supervise other staff and provide training and orientation to new staff.
- Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
- Count inventory and get all need paperwork ready for End of the Month paperwork.
- I have taken classes through Hardee's to get to the position I am in, also I have certificates through the classes I took.
- I have been a trainer for 6 years out of the 8 years I have been with Hardee's.
- When the manager of the store is gone, I'm the person that takes over to run the store.
- I'm a quick learner and for as long as I have been at Hardee's I have learned a lot and have had a lot of experience and interaction with people not only that I work with but customers as well.
Education
General -
Prairie du Chien HS
Prairie du Chien, WI05.2013
General -
Waukon HS
Waukon, IA05.2009
General -
River Ridge HS
Patch Grove, WI01.2009
Skills
- Active Listening
- Active Learning
- Instructing
- Critical Thinking
- Judgement and Decision Making
- Multitasker
- Taking control of situations and handling them
- Doing business bills through out denial system etc
- Customer and Personal Services
- Social Perceptiveness
- Writing
- Clerical
- Cash Handling
- Certified in Training
- Able to take control of a shift as needed
- Tons of experience with Customer Service
- Customer service
- Team leadership
- Performance monitoring
- Conflict resolution
- Training and development
- Communication skills
- Problem solving
- Time management
- Attention to detail
- Adaptability to change
- Policy enforcement
- Documentation and reporting
- Department organization
- Expectation setting
- Staff education
- Negotiation
- Task delegation
- Quality control
- Project management
- Inventory control
- Goal oriented
- Policy and procedure development
- Budget management
- Safety protocols
- Risk management
- Analytical thinking
- Business administration
- Staff management
- Waste reduction
- Performance management
- Project planning
- Operations management
- Process monitoring and improvement
- Processes and procedures
- Training and mentoring
- Employee development
- Staff development
- [Software] experience
- Employee motivation
- Team building
- Priority management
- Financial management
- Strategic planning
- Complex Problem-solving
- Coaching and mentoring
- Decision-making
- Verbal and written communication
- Staff discipline
- Workflow management
- Process improvement
- Change management
- Inventory oversight
- Audit reporting
- Key performance indicators
- Organizational skills
- Performance metrics
Timeline
Supervisor
Hardees
05.2010 - Current
General -
Prairie du Chien HS
General -
Waukon HS
General -
River Ridge HS