Sierra Dismuke
Cleveland,OH
Summary
Skilled customer service expert with a track record of over 5 years in delivering high-quality support. Adept at resolving issues and enhancing customer experiences while meeting sales objectives. Excellent interpersonal skills facilitate strong customer connections. Flexible team member with the ability to thrive in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Supervisor
First Watch
Mayfield Heights, OH
06.2022 - Current
- Supervised daily operations to ensure adherence to quality and safety standards.
- Trained and mentored team members to enhance service delivery and operational efficiency.
- Implemented process improvements that streamlined workflows and reduced service times.
- Conducted regular performance evaluations to foster employee development and accountability.
Sales Associate
Ross
Mayfield Heights, OH
12.2024 - 12.2025
- Provided exceptional customer service, enhancing shopping experiences and fostering repeat business.
- Maintained accurate inventory levels through diligent stock management and product rotation.
- Assisted in visual merchandising, ensuring appealing presentations that increased customer engagement.
- Trained new associates on store policies and procedures, promoting team cohesion and efficiency.
Line Cook
Haunted House Restaurant
05.2021 - 08.2021
- Created attractive plate presentations for each meal.
- Prepare food items consistently and in compliance with recipes, portioning, cooking, and waste control guidelines.
- Followed procedures for safe food preparation, assembly, and presentation.
- Assisted management with inventory control and stock ordering.
Prep/Line Cook
Mario Fazio
08.2021 - 06.2022
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook accordingly.
- Prepare food and maintain high standards of customer service during high-volume, fast-paced operations.
- Conduct research on current food industry trends, resolve guest complaints, monitor food supplies and inventory.
- Effective communication with staff, management, and chef during 60+ guest rush hour.
Covid Testing
Case Western Reserve
12.2020 - 04.2021
- Set up testing site, gathered required supplies, answered questions, and label specimen collection cards.
- Register clients on the Ohio Health Authority COVID-19 testing portal and the facility spreadsheet.
Dietary Aide
Cleveland Clinic via Aramark (Contract)
08.2019 - 11.2020
- Ensure patients’ menu selections follow prescribed diet order, nutritional adequacy, age, cultural background, and/or religious practice.
- Manage room service delivery including assembling patient trays, loading carts, delivering meals, patient assistant with eating their meals and the reporting of food intake.
- Achievement: Received “Patient Certificate” for going above and beyond in making sure patients’ meals are enjoyable and complimented for being an excellent worker while displaying a cheerful, patient, and empathetic personality.
Customer Service Associate/Line Cook
Chipotle
09.2018 - 09.2019
- Served as cashier, line cook and crew member creating an organized and supportive environment.
- Consistently maintained clean and safe environment, including kitchen and order transaction, beverage, and dining area.
- Served over 150 customers daily completing all customer orders received via fax and/or online.
- Achievement: Recognized for drawer-count accuracy, customer service excellence and outstanding work ethic.
Education
Diploma - Focused on Culinary Arts
Shaw High School
East Cleveland, OhioSkills
Active listening
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Problem-solving
Excellent people skills
Reliable and punctual
Goal oriented
Exceptional customer service
Relationship building
Outgoing personality
Cash handling
Flexible schedule
Verbal/written communication
Cash register operation
Stocking and receiving
Cash handling accuracy
Client service
Conflict resolution
Store opening and closing
Sales expertise
Product sales
Customer needs assessment
Complex Problem-solving
POS system operation
Sales strategies
Upselling
Professional demeanor
Retail store operations
Adapt to diverse groups
Cleaning techniques
Guest relations
Sales training
Payment processing
Strategic planning
Sales trends
Shipment processing
Fraud detection
Cold calling
Timeline
Sales Associate
Ross
12.2024 - 12.2025
Supervisor
First Watch
06.2022 - Current
Prep/Line Cook
Mario Fazio
08.2021 - 06.2022
Line Cook
Haunted House Restaurant
05.2021 - 08.2021
Covid Testing
Case Western Reserve
12.2020 - 04.2021
Dietary Aide
Cleveland Clinic via Aramark (Contract)
08.2019 - 11.2020
Customer Service Associate/Line Cook
Chipotle
09.2018 - 09.2019
Diploma - Focused on Culinary Arts
Shaw High School