Nikki MtJoy
Powell
Summary
Dynamic bartender with 10+ years of experience in cocktail preparation, customer service, and inventory management. Expertise in crafting innovative drinks that enhance customer satisfaction and drive operational efficiency. Proven track record of maintaining high standards in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Bartender
Cap City Fine Diner
Dublin
08.2017 - Current
- Mixed and served beverages according to established recipes and customer preferences.
- Trained new bartenders in drink preparation and customer service, improving overall team performance.
- Handled cash transactions accurately, processing payments efficiently for customers.
- Collaborated with kitchen staff for timely food and drink delivery, enhancing customer satisfaction.
- Resolved customer complaints promptly, guaranteeing satisfaction with service.
- Prepared cocktails based on bar recipes, serving wine, draft, and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Developed relationships with regular customers, fostering loyalty and improving overall dining experience.
Lead Bartender
Bridges End Brewery
Shawnee Hills
05.2025 - 05.2026
- Oversaw bar operations, ensuring prompt service during peak hours.
- Created innovative cocktails using local brewery ingredients.
- Trained new bartenders in drink preparation and customer service standards.
- Maintained cleanliness and organization of bar area throughout shifts.
- Engaged customers to enhance experiences and foster rapport.
- Monitored inventory levels, restocking supplies for seamless operations.
- Processed cash transactions efficiently while handling payments at the bar.
- Executed closing procedures, including balancing tills and reconciling receipts at shift end.
Head Bartender
Hyde Park Steakhouse
Columbus
08.2011 - 07.2017
- Developed seasonal cocktail menu items based on current trends.
- Managed bar area design and inventory compliance while fostering customer relationships.
- Provided prompt and courteous service to enhance customer experiences.
- Trained new bartenders in proper drink mixing and pouring techniques.
- Ensured cleanliness and safety of work area following health regulations.
- Introduced special events menu items, boosting monthly sales significantly.
- Monitored cash register transactions for accuracy throughout shifts.
- Resolved customer complaints professionally, adhering to company policies.
Bar Manager
Eddie Merlots
Lewis Center
04.2007 - 08.2011
- Managed daily bar operations to ensure smooth workflow and maintain high service standards.
- Trained and supervised bar staff in drink preparation and customer service techniques.
- Developed seasonal drink menus that reflected current trends and guest preferences.
- Maintained inventory levels, ordering supplies to meet demand and reduce waste.
- Fostered positive work environment to promote teamwork among bar staff.
- Coordinated special events with tailored beverage services for private parties.
- Monitored patron alcohol consumption to enhance safety and compliance.
- Prepared detailed reports on daily sales figures to track customer preferences.
Eli's Bar and Grille
Greg Elias
Scottsdale
02.2002 - 09.2005
- Oversaw bar operations during busy shifts, ensuring smooth service and customer satisfaction.
- Trained new bartenders on drink preparation and customer interaction standards.
- Created and updated cocktail menus based on seasonal ingredients and trends.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Resolved customer complaints promptly to ensure positive experiences at the bar.
- Ensured compliance with health and safety regulations throughout the bar area.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Supervised cleanliness of guest service areas before, during and after service.
- Assessed employee performance regularly through observation and feedback sessions.
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
- Supervised a team of 10 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.
- Managed daily administration and operations of beverage department, answering questions and monitoring task prioritization.
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
- Enforced health codes and safety regulations in compliance with state laws.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Developed and implemented staff training program to ensure quality customer service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Developed strong relationships with vendors in order to secure favorable terms and prices on supplies.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Collected and organized daily till totals and tips.
Education
High School Diploma -
Beavercreek High School
Beavercreek, OH06-1993
Skills
- Cocktail preparation
- Bar operations
- Menu development
- Inventory management
- Cash handling
- Customer service
Timeline
Lead Bartender
Bridges End Brewery
05.2025 - 05.2026
Bartender
Cap City Fine Diner
08.2017 - Current
Head Bartender
Hyde Park Steakhouse
08.2011 - 07.2017
Bar Manager
Eddie Merlots
04.2007 - 08.2011
Eli's Bar and Grille
Greg Elias
02.2002 - 09.2005
High School Diploma -
Beavercreek High School