Nikki Nathan
Tigard
Summary
Dedicated server with expertise in point of sale operations and cash management. Proven ability to enhance customer experiences through exceptional service and effective communication.
Overview
17
17
years of professional experience
Work History
Server/Bartender
LGC Hospitality/All Team/Total Success/Instawork
Portland
08.2020 - Current
- Provided exceptional customer service in fast-paced dining environments.
- Coordinated food and beverage orders with kitchen staff, ensuring timely delivery and customer satisfaction.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in training new servers on menu items and service protocols.
- Managed cash transactions and processed payments accurately and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Effectively multitasked within fast-paced environment.
- Recommended food and drinks to patrons, enhancing their dining experience through personalized suggestions.
- Processed payments accurately and efficiently with POS system.
- Fostered positive working relationships with fellow employees, contributing to a collaborative service environment.
- Provided exceptional customer service, fostering a friendly and welcoming environment.
Assistant
All Ready Telephone Systems
Portland
09.2018 - 11.2021
- Contributed to credit and collections activities by ensuring timely follow-up on outstanding accounts.
- Supported organizational operations by managing filing, data entry, and phone inquiries.
- Compiled and organized data for reports and files to facilitate informed decision-making.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Structured and updated filing systems for efficient document management.
- Maintained accurate records of service calls and client interactions.
- Entered data into databases accurately and efficiently.
Server
C Level
San Diego
06.2016 - 08.2018
- Managed guest orders efficiently using restaurant POS system.
- Delivered exceptional service to high volume of daily customers, enhancing overall dining experience.
- Greeted customers, answered questions, and recommended specials to boost sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Informed customers of daily specials and signature menu items.
- Managed reservations and to-go orders to streamline processes for customers and restaurant.
Server
Ruth's Chris Steakhouse
San Diego
10.2009 - 08.2018
- Streamlined guest order management using restaurant POS system for quick service.
- Collaborated with kitchen staff to ensure timely food preparation.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on menu knowledge and service standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered exceptional service to high volume of daily customers, enhancing their dining experience.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Captured customer orders accurately and promptly, ensuring timely meal delivery.
Education
Graduate Certificate - Public Relations And Sales
Dale Carnegie Public Relations And Sales
Portland10-2003
High School Diploma -
Portland Community College
Portland, OR06-1995
Skills
- Point of sale operation
- Food and beverage coordination
- Menu recommendation
- Cash management
- Staff training
- Customer relationship management
Timeline
Server/Bartender
LGC Hospitality/All Team/Total Success/Instawork
08.2020 - Current
Assistant
All Ready Telephone Systems
09.2018 - 11.2021
Server
C Level
06.2016 - 08.2018
Server
Ruth's Chris Steakhouse
10.2009 - 08.2018
Graduate Certificate - Public Relations And Sales
Dale Carnegie Public Relations And Sales
High School Diploma -
Portland Community College