Nikki Pack Moody
Westerville,OH
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
Franklin County Department of Job and Family Services
11.2012 - 05.2016
- Processed new applications
- Kept records of customer interactions, processed customer accounts, and filed documents
- Gathered resources within the community and distributed to customers and case managers
- Handled questions, comments and complaints
- Assisted in new Support Specialist training
- Assisted case managers with varies duties
- remained HIPPAA compliant throughout
Community Relations Specialist
TRC Staffing services
07.2011 - 10.2012
- Worked with previous felons to help them gain employment
- Created resumes
- Implemented and wrote new procedures
- Created and maintained spreadsheets needed to keep track of job sites and attendance
- Maintained contact information of employers as well as clients
Data Entry Specialist
MYERS & STAUFFER, LLC
10.2008 - 06.2011
- Processed cost reports for hospitals, nursing facilities and home health agencies
- Collected, sorted, filed, & distributed daily mail
- Ordered supplies
- Distributed and shipped daily, FedEx/UPS packages
- Answered incoming calls
- Scheduled meetings as needed
Lead Administrator Assistant
Robert Half International, Inc
03.2005 - 09.2008
- Created & formatted resumes to be sent to potential employers
- Collected time sheets for fellow admins
- Set-up meetings
- Interviewed new employee candidates
- Set-up workstations & new hire packets for new employees
- Requested access codes & passwords for new employees
- Created job postings online for new temporary positions
Education
High School Diploma -
Westerville South Highschool
Westerville, OH05-1997
Skills
- Type 50 wpm
- Data Entry Numeric
- Microsoft Word and Excel proficient
- Customer service excellence
- Time management
- Referral coordination
- Stress management
- Workflow management
Timeline
Customer Support Specialist
Franklin County Department of Job and Family Services
11.2012 - 05.2016
Community Relations Specialist
TRC Staffing services
07.2011 - 10.2012
Data Entry Specialist
MYERS & STAUFFER, LLC
10.2008 - 06.2011
Lead Administrator Assistant
Robert Half International, Inc
03.2005 - 09.2008
High School Diploma -
Westerville South Highschool
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