Nikki Peek
Atlanta,GA
Summary
Detail-oriented and customer-focused professional seeking a Unit Secretary position in a healthcare setting. Bringing strong administrative, patient service, and clinical support experience, with a background in pharmacy operations, EMR documentation, and front-desk coordination. Highly organized and dependable professional with experience in healthcare support, customer service, and administrative coordination. Skilled in managing patient charts, handling high-volume communication, and supporting clinical teams. Familiar with EMR systems, including Epic, and knowledgeable in medical terminology and patient documentation workflows.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Esthetics Instructor
Ogle Beauty School
Atlanta, Ga
04.2025 - Current
- Maintain and organize detailed client records, similar to patient charts, ensuring accuracy and confidentiality
- Perform data entry and documentation consistent with EMR workflows
- Provide administrative support including filing, scheduling, and record management
- Manage front desk responsibilities including answering multi-line phones and coordinating appointments
- Deliver excellent customer service while handling high-volume client interactions
- Support daily operations by prioritizing tasks in a fast-paced environment
- Developed comprehensive lesson plans to enhance student understanding of esthetic principles.
- Delivered engaging lectures on skin care techniques, promoting active student participation and knowledge retention.
- Evaluated student performance through practical assessments, ensuring adherence to industry standards and best practices.
- Mentored aspiring estheticians, providing guidance on career development and professional growth within the field.
- Utilized Dermalogica products effectively during demonstrations, showcasing their application in real-world scenarios.
- Promoted a safe, clean, and professional learning environment by enforcing strict sanitation protocols in the classroom and practice areas.
- Maintained detailed records of student attendance, participation, and progress to ensure accurate reporting of academic performance.
Pharmacy Technician
CVS HEALTH CORPORATION
Atlanta, GA
12.2021 - 08.2022
- Assisted pharmacists with prescription processing, labeling, and medication documentation
- Maintained accurate patient profiles and updated records in pharmacy systems (comparable to EMR use)
- Handled insurance processing and patient inquiries regarding medications and orders
- Communicated with healthcare providers regarding prescriptions and clarifications
- Ensured compliance with HIPAA and confidentiality standards
- Managed high-volume workflow while maintaining accuracy and attention to detail
- Maintained inventory levels, ensuring timely restocking of essential pharmaceuticals.
- Assisted pharmacists in dispensing medications accurately and efficiently.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Processed prescription orders, verifying patient information for accuracy and compliance.
Esthetician
Dermalogica
Atlanta, GA
10.2019 - 11.2020
- Delivered high-quality customer service in a fast-paced environment
- Handled transactions, returns, and customer inquiries professionally
- Maintained organized records and supported daily operations
- Strengthened communication and problem-solving skills through customer interaction
- Provided personalized skin assessments to identify clients' needs and recommend appropriate treatments.
- Recommended retail products for at-home use.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Assisted in inventory management to ensure adequate product supply while minimizing waste and shrinkage.
- Answered phone calls and emails to schedule client appointments.
Education
Bachelor of Science - Biology
Alabama State University
Montgomery, AL05-2030
Licensed Esthetician Instructor - Esthetics
Paul Mitchell The School
Roswell, GA08-2022
Certification - Esthetics
Paul Mitchell The School Esani
Roswell, GA08-2018
High School Diploma -
Rutland High School
Macon, GA05-2006
Skills
- Electronic Medical Records (EMR) & Epic Systems (Familiarity)
- Patient Charts & Documentation Management
- Medical Terminology
- Patient & Customer Service
- Scheduling & Appointment Coordination
- Front Desk & Unit Support Operations
- Data Entry & Filing Systems
- Phone & Communication Handling
- HIPAA Compliance & Confidentiality
- Team Collaboration
Certification
- Licensed Esthetician
- Licensed Esthetics Instructor
- Certification in Medical Terminology
Timeline
Esthetics Instructor
Ogle Beauty School
04.2025 - Current
Pharmacy Technician
CVS HEALTH CORPORATION
12.2021 - 08.2022
Esthetician
Dermalogica
10.2019 - 11.2020
Bachelor of Science - Biology
Alabama State University
Licensed Esthetician Instructor - Esthetics
Paul Mitchell The School
Certification - Esthetics
Paul Mitchell The School Esani
High School Diploma -
Rutland High School
Additional Qualifications
- Strong interpersonal and communication skills
- Ability to remain calm and efficient in high-pressure healthcare environments
- Detail-oriented with strong organizational abilities
- Quick learner with adaptability to EMR systems such as Epic