Nikki Ponce
Fort Stockton,TX
Summary
Dynamic and detail-oriented professional with experience at Pecos County Community Action Agency, adept at developing individualized service plans and coordinating community resources. Bilingual in English and Spanish, I excel in problem-solving and communication, ensuring client needs are met efficiently while fostering strong relationships.
Overview
26
26
years of professional experience
Work History
Caseworker Intern
Pecos County Community Action Agency
Ft Stockton TX
09.2019 - 03.2025
- Assisted clients in completing applications for social services and resources.
- Conducted intake assessments to determine client needs and eligibility for programs.
- Developed individualized service plans based on client-specific goals and challenges.
- Coordinated referrals to community resources and support services for clients.
Front Desk Receptionist
Comfort Inn & Suites
Ft Stockton TX
05.2016 - 09.2019
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Maintained accurate reservations using property management software, enhancing operational efficiency.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
Library Assistant
Unified School District of Hugoton
Hugoton, KS
10.2008 - 08.2015
- Assisted with cataloging and organizing library materials to enhance accessibility for students and staff.
- Supported library programs by preparing resources and conducting engaging educational activities for diverse student groups.
- Managed circulation desk operations, ensuring efficient check-in and check-out processes for patrons.
- Collaborated with teachers to curate and recommend relevant reading materials aligned with curriculum standards.
Paraprofessional
Kansas Children’s Service League
Liberal, KS
10.2006 - 10.2007
- Supported instructional activities for diverse learners, enhancing engagement and participation.
- Collaborated with teachers to develop individualized education plans for students with special needs.
- Assisted in classroom management, promoting a positive learning environment for all students.
- Implemented adaptive learning strategies, ensuring accessibility to educational resources and materials.
Director/Owner
Li’l Angels Playhouse Childcare
Ft Stockton TX
06.1999 - 10.2006
- Developed and implemented curriculum enhancing child development and learning outcomes.
- Oversaw daily operations, ensuring compliance with state regulations and safety standards.
- Managed staffing, hiring qualified educators, and facilitating ongoing training programs.
- Established strong relationships with parents through regular communication and feedback sessions.
Education
GED - All Required Subjects
Ft Stockton High School
Ft Stockton TX04.1985
Skills
- Problem-solving
- Attention to detail
Diligent, efficient and detail oriented
Excels in multi-tasking in a fast-paced environment, completing projects within timely manner
Strong written and oral communication skills
Bilingual, fluent, can read and write in both English and Spanish
Computer skills knowledge
- Time management
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Verbal and written communication
- Self motivation
- Interpersonal skills
Timeline
Caseworker Intern
Pecos County Community Action Agency
09.2019 - 03.2025
Front Desk Receptionist
Comfort Inn & Suites
05.2016 - 09.2019
Library Assistant
Unified School District of Hugoton
10.2008 - 08.2015
Paraprofessional
Kansas Children’s Service League
10.2006 - 10.2007
Director/Owner
Li’l Angels Playhouse Childcare
06.1999 - 10.2006
GED - All Required Subjects
Ft Stockton High School