Nikki Ponce
Fort Stockton,TX
Summary
Dynamic and detail-oriented professional with experience at Pecos County Community Action Agency, adept at developing individualized service plans and coordinating community resources. Bilingual in English and Spanish, I excel in problem-solving and communication, ensuring client needs are met efficiently while fostering strong relationships.
Overview
26
26
years of professional experience
Work History
Caseworker Intern
Pecos County Community Action Agency
09.2019 - 03.2025
- Assisted clients in completing applications for social services and resources.
- Conducted intake assessments to determine client needs and eligibility for programs.
- Developed individualized service plans based on client-specific goals and challenges.
- Coordinated referrals to community resources and support services for clients.
Front Desk Receptionist
Comfort Inn & Suites
05.2016 - 09.2019
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Maintained accurate reservations using property management software, enhancing operational efficiency.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
Library Assistant
Unified School District of Hugoton
10.2008 - 08.2015
- Assisted with cataloging and organizing library materials to enhance accessibility for students and staff.
- Supported library programs by preparing resources and conducting engaging educational activities for diverse student groups.
- Managed circulation desk operations, ensuring efficient check-in and check-out processes for patrons.
- Collaborated with teachers to curate and recommend relevant reading materials aligned with curriculum standards.
Paraprofessional
Kansas Children’s Service League
10.2006 - 10.2007
- Supported instructional activities for diverse learners, enhancing engagement and participation.
- Collaborated with teachers to develop individualized education plans for students with special needs.
- Assisted in classroom management, promoting a positive learning environment for all students.
- Implemented adaptive learning strategies, ensuring accessibility to educational resources and materials.
Director/Owner
Li’l Angels Playhouse Childcare
06.1999 - 10.2006
- Developed and implemented curriculum enhancing child development and learning outcomes.
- Oversaw daily operations, ensuring compliance with state regulations and safety standards.
- Managed staffing, hiring qualified educators, and facilitating ongoing training programs.
- Established strong relationships with parents through regular communication and feedback sessions.
Education
GED - All Required Subjects
Ft Stockton High School
Ft Stockton TX04.1985
Skills
- Problem-solving
- Attention to detail
Diligent, efficient and detail oriented
Excels in multi-tasking in a fast-paced environment, completing projects within timely manner
Strong written and oral communication skills
Bilingual, fluent, can read and write in both English and Spanish
Computer skills knowledge
- Time management
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Verbal and written communication
- Self motivation
- Interpersonal skills
Timeline
Caseworker Intern
Pecos County Community Action Agency
09.2019 - 03.2025
Front Desk Receptionist
Comfort Inn & Suites
05.2016 - 09.2019
Library Assistant
Unified School District of Hugoton
10.2008 - 08.2015
Paraprofessional
Kansas Children’s Service League
10.2006 - 10.2007
Director/Owner
Li’l Angels Playhouse Childcare
06.1999 - 10.2006
GED - All Required Subjects
Ft Stockton High School