Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Nikki Pumphrey

Dallas,TX

Summary

Hard worker with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.

Overview

1
1
year of professional experience

Work History

Sales Associate

Peek Consulting
Dallas, Texas
02.2022 - 04.2022
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Increased sales by offering advice on purchases and promoting additional products.

Package Handler

Amazon
Dallas, Texas
12.2021 - 02.2022
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Crew Member

Dunkin' Donuts
Murphy, Texas
03.2021 - 09.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Education

High School Diploma -

Wylie East High School
Wylie, TX
05.2020

Skills

  • Critical Thinking
  • Time Management
  • Selling Techniques
  • Revenue Growth
  • Sales Records Analysis
  • Training Activities
  • Cash Handling
  • Stocking and Receiving
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Maintaining Clean Work Areas
  • Policy and Procedure Adherence
  • Customer Service
  • Upselling Techniques
  • Data Collection

Timeline

Sales Associate

Peek Consulting
02.2022 - 04.2022

Package Handler

Amazon
12.2021 - 02.2022

Crew Member

Dunkin' Donuts
03.2021 - 09.2021

High School Diploma -

Wylie East High School

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Nikki Pumphrey