Nikki Roepker
Azle,TX
Summary
Versatile professional who is led by a strong sense of morals and ethics. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments and situations. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
Texas Health Heart and Vascular
04.2023 - Current
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive patient information, ensuring privacy and confidentiality.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collected payments, processed transactions and updated relevant records.
- Insurance verification
- Created estimates based on insurance benefits
Detention Officer-Field Training Officer
Tarrant County Sheriff
12.2019 - 04.2023
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Conducted regular assessments to gauge trainee competence in critical skills, adjusting training plans as needed to address gaps in knowledge or ability.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Ensured proper documentation of all training activities to maintain compliance with department guidelines and accreditation standards.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
Patient Service Representative
Saint Alphonsus Medical Group Orthopedics
10.2017 - 05.2019
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive patient information, ensuring privacy and confidentiality.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collected payments, processed transactions and updated relevant records.
- Insurance verification
- Created estimates based on insurance benefits
Front Office Receptionist
Idaho Foot & Ankle
09.2015 - 10.2017
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive patient information, ensuring privacy and confidentiality.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collected payments, processed transactions and updated relevant records.
- Insurance verification
- Created estimates based on insurance benefits
Education
Associate of Arts - Business Fundamentals
University of Phoenix
04.2025
Medical Billing and Coding -
Carrington College
Boise, ID10.2015
Skills
- Proficient in Microsoft Office programs
- Verbal and written communication
- Conflict management
- Confidentiality
- Attention to detail
- Record keeping
- Ethical
- Report writing
- Trainer
Certification
Field Training Officer- November 2021
Timeline
Front Office Receptionist
Texas Health Heart and Vascular
04.2023 - Current
Detention Officer-Field Training Officer
Tarrant County Sheriff
12.2019 - 04.2023
Patient Service Representative
Saint Alphonsus Medical Group Orthopedics
10.2017 - 05.2019
Front Office Receptionist
Idaho Foot & Ankle
09.2015 - 10.2017
Medical Billing and Coding -
Carrington College
Field Training Officer- November 2021
Associate of Arts - Business Fundamentals
University of Phoenix
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