Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Volunteer

Nikki Stevenson

Customer Service
Phoenix,AZ

Summary

Motivated Team Member eager to contribute to business success by putting in the effort and hard work. Focused on customer satisfaction and team productivity. Aim to provide good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documenting. Dedicated to give 150% at all times to the team, staff and customers.

Overview

5
5
years of post-secondary education
11
11
years of professional experience

Work History

Verifications Advocate

Carvana
Tempe, AZ
11.2020 - Current
  • Inbound/Outbound/Escalation Calls
  • Cases
  • Verifying sensitive documents
  • Composing Emails

Phone Associate

Voya Financial Institute
Tempe, AZ
01.2020 - 10.2020
  • Inbound/Outbound Calls
  • Handling Financial Inquiries and Loans Explaining 401K Details
  • Providing Accurate Legal/IRS Information
  • Handling Escalations/Follow-Ups.

Chat/Phone Associate

Home Depot Contact Center
Tempe, AZ
07.2018 - 01.2020
  • Inbound/Outbound Calls
  • Educated customer/Created effortless experiences
  • Chat/SMS
  • Composed Emails.

Trainer Team Lead

Circle K
Tempe, AZ
05.2017 - 12.2017
  • Composed Emails for Headquarters Inbound/Outbound Calls.
  • Trained
  • Cases

Crew Member

Chipotle
Phoenix, AZ
01.2013 - 07.2017
  • Processed credit and cash transactions
  • Managed Inventory
  • Front Line Manager Training

Member Services/Finances

NASM
Chandler, AZ
08.2016 - 05.2017
  • Inbound/Outbound Calls
  • Chats
  • Composed Emails

Customer Service

Convergys
Tempe, AZ
02.2014 - 03.2016
  • Inbound/Outbound Calls
  • Supervisor
  • Trainer
  • Troubleshooting Marketing/Promoting sales

Education

Diploma -

Mountain Pointe High School
Phoenix, AZ
08.2008 - 05.2012

Psychology & Marketing

Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ
05.2012 - 12.2013

Skills

    Organization/Leadership

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Accomplishments

  • Supervised teams
  • Collaborated with Supervisors to improve Home Depot Chat Department
  • Participated in community outreach events like The Health Committee.
  • Received an Homer Award from Home Depot
  • Trained staff on new work flows

Timeline

Verifications Advocate

Carvana
11.2020 - Current

Phone Associate

Voya Financial Institute
01.2020 - 10.2020

Chat/Phone Associate

Home Depot Contact Center
07.2018 - 01.2020

Trainer Team Lead

Circle K
05.2017 - 12.2017

Member Services/Finances

NASM
08.2016 - 05.2017

Customer Service

Convergys
02.2014 - 03.2016

Crew Member

Chipotle
01.2013 - 07.2017

Psychology & Marketing

Maricopa Community Colleges - South Mountain Community College
05.2012 - 12.2013

Diploma -

Mountain Pointe High School
08.2008 - 05.2012

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Nikki StevensonCustomer Service