Nikki Stevenson
Customer Service
Phoenix,AZ
Summary
Motivated Team Member eager to contribute to business success by putting in the effort and hard work. Focused on customer satisfaction and team productivity. Aim to provide good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documenting. Dedicated to give 150% at all times to the team, staff and customers.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Verifications Advocate
Carvana
Tempe, AZ
11.2020 - Current
- Inbound/Outbound/Escalation Calls
- Cases
- Verifying sensitive documents
- Composing Emails
Phone Associate
Voya Financial Institute
Tempe, AZ
01.2020 - 10.2020
- Inbound/Outbound Calls
- Handling Financial Inquiries and Loans Explaining 401K Details
- Providing Accurate Legal/IRS Information
- Handling Escalations/Follow-Ups.
Chat/Phone Associate
Home Depot Contact Center
Tempe, AZ
07.2018 - 01.2020
- Inbound/Outbound Calls
- Educated customer/Created effortless experiences
- Chat/SMS
- Composed Emails.
Trainer Team Lead
Circle K
Tempe, AZ
05.2017 - 12.2017
- Composed Emails for Headquarters Inbound/Outbound Calls.
- Trained
- Cases
Crew Member
Chipotle
Phoenix, AZ
01.2013 - 07.2017
- Processed credit and cash transactions
- Managed Inventory
- Front Line Manager Training
Member Services/Finances
NASM
Chandler, AZ
08.2016 - 05.2017
- Inbound/Outbound Calls
- Chats
- Composed Emails
Customer Service
Convergys
Tempe, AZ
02.2014 - 03.2016
- Inbound/Outbound Calls
- Supervisor
- Trainer
- Troubleshooting Marketing/Promoting sales
Education
Diploma -
Mountain Pointe High School
Phoenix, AZ 08.2008 - 05.2012
Psychology & Marketing
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ 05.2012 - 12.2013
Skills
Organization/Leadership
Verbal and written communication
Point of sale operations
Interactive communication skills
Professional telephone demeanor
Staff education and training
Accomplishments
- Supervised teams
- Collaborated with Supervisors to improve Home Depot Chat Department
- Participated in community outreach events like The Health Committee.
- Received an Homer Award from Home Depot
- Trained staff on new work flows
Timeline
Verifications Advocate
Carvana
11.2020 - Current
Phone Associate
Voya Financial Institute
01.2020 - 10.2020
Chat/Phone Associate
Home Depot Contact Center
07.2018 - 01.2020
Trainer Team Lead
Circle K
05.2017 - 12.2017
Member Services/Finances
NASM
08.2016 - 05.2017
Customer Service
Convergys
02.2014 - 03.2016
Crew Member
Chipotle
01.2013 - 07.2017
Psychology & Marketing
Maricopa Community Colleges - South Mountain Community College
05.2012 - 12.2013
Diploma -
Mountain Pointe High School
08.2008 - 05.2012