Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nikki Stevenson

Maricopa,AZ

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

11
11
years of professional experience

Work History

WW Commercial Operations COE (Specialist)

ADP
08.2022 - Current
  • Responsibilities include structuring SMB deals in CRM, performing due-diligence and analysis of customer onboarding requirements, handling of sensitive information, quote management, knowledge of federal/state/local guidelines, and more
  • Manage and analyze data at both client and deal level that ensures accuracy and compliance with Sales and Service customer onboarding policies/procedures
  • Cultivate strong partnerships with your peers in cross-functional teams (sales, implementation, clients) to ensure Sales to Implementation cycle is efficient and seamless

Chat/Phone Associate

Home Depot Contact Center
07.2018 - 03.2022
  • Identified and corrected performance to improve customer satisfaction and increased survey rates (Supervisor training)
  • Created templates to ensure accounts were thoroughly notated and helped increased the company’s productivity 90% by implementing new strategies from chat to phones
  • Inbound/outbound, emails and chats (placed bulk orders and sold appliances)
  • Promoted to the chat department and trained others on the process/systems

Contractor/Data Analyst Consultant

Circle K Headquarters, Robert Half
05.2017 - 01.2018
  • Completed data entry for over 200 stores in the USA
  • Maintained organized to provide full schedule coverage and ensuring deadlines were met
  • Trained multiple groups of employees on Data Entry and how to follow up via email
  • Enforced position rotation to ensure business demands were completed

Sales Supervisor

Convergys
02.2013 - 05.2017
  • Managed a top sales team of 13 - 20 professionals using performance metrics
  • Provided direction and guidance on proper system usage
  • Ensured efficient compliance production based on schedules and company’s needs
  • Established individual goals with employees to keep them motivated and increasing productivity

Contractor/Data Analyst Consultant

WagesWork
01.2016 - 07.2016
  • Developing and implementing new procedures or training
  • Updated insurance data for the client’s employers
  • Researched diagnosis and insurance benefits to receive proper reimbursement
  • Contacted companies in regards to their employees insurance/working status

Education

No Degree - Psychology

South Mountain Community College
Phoenix, AZ

High School Diploma -

Mountain Pointe High School
Ahwatukee, AZ
05.2012

Skills

  • Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc), MSWord and PowerPoint skills
  • Excellent written and verbal communication skills
  • Sales Supervisor and Trainer
  • Process Improvement/Development
  • Ability to work in a fast-paced, performance-based environment and meet deadlines
  • Detail oriented with strong analytical skills and judgement/decision-making ability

Accomplishments

  • Trained a team of 15 on how to convert a PDF into an excel - ADP
  • Health Committee - Home Depot
  • Homer Award: For providing excellent customer service - Home Depot
  • Top sales team - Convergys

Timeline

WW Commercial Operations COE (Specialist)

ADP
08.2022 - Current

Chat/Phone Associate

Home Depot Contact Center
07.2018 - 03.2022

Contractor/Data Analyst Consultant

Circle K Headquarters, Robert Half
05.2017 - 01.2018

Contractor/Data Analyst Consultant

WagesWork
01.2016 - 07.2016

Sales Supervisor

Convergys
02.2013 - 05.2017

No Degree - Psychology

South Mountain Community College

High School Diploma -

Mountain Pointe High School

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Nikki Stevenson