Summary
Overview
Work History
Education
Skills
Special Interests
References
Timeline
Generic

Nikki Wright

Woodinville

Summary

Dynamic Member Service Agent at Costco with a proven track record of exceeding benchmarks in customer satisfaction and time efficiency. Proficient in AS400 and CRM systems, as well as other tools internally used in the Member Service Center, I excel in communication, organizational skills, and thinking unconventionally to ensure efficient service and effective problem resolution. Committed to enhancing member experiences through exceptional service and innovative solutions.

Overview

9
9
years of professional experience

Work History

Member Service Agent

Costco
Issaquah
01.2025 - Current
  • Used TTP via CRM, OMS, and the Auto Renewal Refund Form to process Membership renewal fees and refunds as well as assisting Members with upgrading and downgrading their Membership
  • Familiarized myself with AS400 and utilized the program while assisting with Shopping History and Receipt inquiries for Members
  • Initiated communication between Warehouse Management and Members to address Member concerns
  • Exceeded benchmarks set by MSC management for average call times, chat times, and positive survey feedback percentages.

Bartender

Fireside Lounge
Woodinville
07.2022 - 09.2023
  • Delivered exceptional customer service in a high-end lounge environment, crafting both classic and innovative cocktails while maintaining a welcoming atmosphere.
  • Managed bar operations including assisting with inventory control, assisting with phasing out additional staff as needed, and ensuring compliance with health and safety regulations.
  • Utilized strong communication skills to interact with guests, handle inquiries, and resolve issues efficiently.

Server & Bartender

Ethan Stowell Restaurants
Seattle
04.2016 - 06.2022
  • Delivered exceptional customer service in a fast-paced environment, handling transactions, and addressing customer needs with professionalism and efficiency.
  • Supervised front-of-house staff, training new employees and managing daily operations to ensure smooth service and high standards.
  • Implemented upselling strategies to enhance revenue and tailored service to individual customer preferences, showcasing adaptability and attention to detail.

Shift Supervisor & Server

Purple Cafe and Wine Bar
Bellevue & Seattle
02.2019 - 03.2020
  • Managed daily operations including scheduling, supervising staff, and handling administrative tasks such as responding to customer inquiries and managing event bookings.
  • Utilized problem-solving skills to address customer concerns and complaints, ensuring high levels of satisfaction and repeat business.
  • Coordinated and executed large-scale events, demonstrating strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Developed and maintained effective communication with clients and team members, contributing to a collaborative and efficient work environment.

Education

Fine Arts & English

Bellevue College
Bellevue, WA
01.2010

High School Diploma -

Newport High School
Bellevue, WA
01.2008

Skills

  • Customer service expertise
  • AS400 and CRM proficiency
  • Microsoft Office suite
  • Point of sale systems
  • Reservation management systems
  • Communication skills
  • Typing speed of 80 WPM
  • Organizational abilities

Special Interests

  • Reading books, specifically fantasy and sometimes science-fiction
  • Slowly writing a fantasy novel in my spare time
  • Lifelong love of singing and songwriting (though I promise I don't sing at work).

References

References available upon request.

Timeline

Member Service Agent

Costco
01.2025 - Current

Bartender

Fireside Lounge
07.2022 - 09.2023

Shift Supervisor & Server

Purple Cafe and Wine Bar
02.2019 - 03.2020

Server & Bartender

Ethan Stowell Restaurants
04.2016 - 06.2022

Fine Arts & English

Bellevue College

High School Diploma -

Newport High School

Similar Profiles

CREATE PROFILE
Nikki Wright