Nikkia J Middleton
Administrative Assistant
Marietta,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Unit Secretary
Children's Healthcare of Atlanta
03.2020 - Current
- Provides customer service support to internal and external customers with clear and concise communication, e.g., warm greeting protocol, directions, visitor hygiene instructions, visitations guidelines
- Maintains patient census and patient identification information
- E.g., Epic, census book, patient charts, patient labels
- Order and maintain appropriate inventory of unit supplies, e.g., office supplies, nourishment order for patients and family
- Orients & train new associates in appropriate unit secretary duties
- Check and record daily refrigerator/freezer temperatures and take the necessary steps/procedures to report any fridge /freezer out of range to the Engineering Dept immediately
- Stock all family waiting areas, employee breakrooms, nourishment refrigerators, and freezers as needed
- Review charts and patient monitors for accuracy
PAS II
Wellstar Health Systems
09.2016 - Current
- Answer phones and greet the general public in a professional but personal manner
- Check in and out patients for their medical services rendered
- General clerical duties
- Schedule appointments
- Fax, scan and copy documents
- Confirm appointments for 1-2 days out
- Keep office area clean and tidy
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Secretary/Scheduler
Diagnostic Imaging of Atlanta & Northside Hospital
11.2007 - 07.2016
- Performed front office tasks such as all general clerical duties
- Entering & updating patient's personal/confidential data into Davinci
- Checking in/and checking out patients after their exams are completed and collecting patient's payment for all scans performed
- Answering, handling & resolving multiple and various patient's questions
- Scheduling: X-rays, MRIs, and CT scans and Ultrasounds
- Complete insurance verification to ensure every patient’s insurance is active and insurance will cover each patients' radiologic studies
Intern
Urology Associates
09.2003 - 01.2007
- Task of taking the patient’s vital signs, weight, temperature, blood pressure
- Urinary catheterization on male and female patient’s
- Clerical duties included taking calls, making appointments, filling charts and medical papers and restocking supplies, faxing, mailing out labs
- Collected & performed urine samples
- Venipunctures
- Prep patient prior to and set tray for vasectomies
Education
Diploma - Medical Assistant
Chattahoochee Technical College
Marietta, GA09.2003
Skills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- Unit secretary training
- EMR / EHR
- Medical office administration
- Patient data confidentiality
- Professional telephone etiquette
- Conflict resolution techniques
- Detail-oriented approach
- Training and coaching
- Healthcare industry
- Phone reception
- Computer proficiency
- Time management
- Collaboration and teamwork
- Administrative support
- Patient health information Access
- Supply ordering
- Problem-solving
- Adaptable and flexible
- Organization and time management
- Epic systems
- Clerical support
Certification
- Certified Clinical Medical Assistant (CCMA), 02/24/21, 02/24/25
- Notary of Public in GA, 04/21/23, 04/20/27
Additionalinformation - Employmentreferences
Available upon request
Timeline
Unit Secretary
Children's Healthcare of Atlanta
03.2020 - Current
PAS II
Wellstar Health Systems
09.2016 - Current
Secretary/Scheduler
Diagnostic Imaging of Atlanta & Northside Hospital
11.2007 - 07.2016
Intern
Urology Associates
09.2003 - 01.2007
Diploma - Medical Assistant
Chattahoochee Technical College
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