Summary
Overview
Work History
Education
Skills
Timeline
Nikkia Johnson

Nikkia Johnson

Memphis,TN

Summary

Hardworking Account Manager with [3] years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.

Overview

22
22
years of professional experience

Work History

Account Manager

TitleMax
Memphis, TN
02.2023 - Current
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Provided training and guidance to new Account Managers.
  • Analyzed client data and identified opportunities for growth.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to increase revenue from existing accounts.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.

Bartender

Longhorn Steakhouse
Memphis, TN
08.2021 - Current
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.

Bartender

Raffertys
Memphis, TN
10.2015 - 08.2021
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.

Auditor

Inventory
Memphis, TN
06.2001 - 07.2015
  • Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
  • Analyzed financial data and prepared reports outlining findings and recommendations.
  • Conducted risk assessments to identify potential areas of fraud or non-compliance.

Education

High School Diploma -

Melrose High School, Memphis, TN
05.1999

Skills

  • Sales Analysis
  • Account Management
  • Data Analytics
  • Team Training
  • Account Servicing
  • Preparing Contracts
  • Cold Calling
  • Vendor Relations
  • Lead Prospecting
  • Customer Service
  • Complaint Management
  • Client Relationship Building
  • Customer Satisfaction
  • Revenue Growth
  • Overcoming Objections
  • Sales Reporting
  • Acquiring New Customers
  • Database Management

Timeline

Account Manager - TitleMax
02.2023 - Current
Bartender - Longhorn Steakhouse
08.2021 - Current
Bartender - Raffertys
10.2015 - 08.2021
Auditor - Inventory
06.2001 - 07.2015
Melrose High School - High School Diploma,
Nikkia Johnson