Nikkia Lowder
Shreveport,LA
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Rention
ADT Security
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Small Business Representative
Wells Fargo Bank
12.2020 - 11.2023
- Assisting customer with their accounts, Reporting claims, Providing excellent customer service
- Assisted small businesses with researching and understanding government regulations.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Dental Assistant
Jefferson Dental Center
11.2020 - 10.2022
- X-Rays, Assisting with Extractions, Crowns, Polishing
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Diploma -
Southwood High School
Skills
- Call Center
- Scheduling
- Customer Service
- Medical Terminology
- Microsoft Excel
- HIPAA
- Insurance Verification
- Medical Records
- Medical Scheduling
- Dentrix
- Laboratory Experience
- Phlebotomy
- Chairside Assisting
- Medical Billing
Certification
- Phlebotomy, 12/01/2020, Present
- X-Ray Certification
- Registered Dental Assistant, 07/01/2022, Present
Timeline
Rention
ADT Security
01.2024 - Current
Small Business Representative
Wells Fargo Bank
12.2020 - 11.2023
Dental Assistant
Jefferson Dental Center
11.2020 - 10.2022
Diploma -
Southwood High School