Summary
Overview
Work History
Education
Skills
Timeline
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Nikkia Willis

Edison,NJ

Summary

Experience in the traditional office & customer care environment. Passionate about the quality of customer service satisfaction. Proficient and reliable, with outstanding interpersonal skills.

Overview

2013
2013
years of professional experience

Work History

Customer Care & Billing Specialist

Time Warner Cable
09.2010 - 03.2013
  • Handled incoming calls
  • Delivered Value of company Products and Services
  • Addressed & resolved customer concerns

Administrative Assistant

Legal Shield
06.2004 - 09.2009
  • Hosted group meetings & conference calls
  • Scheduled appointments
  • Conducted presentations
  • Processed paperwork

Administrative Assistant

Hybrid Networks Inc./Comcast
06.2007 - 03.2008
  • Verified and corrected billing codes on work orders
  • Sorted and processed paperwork according to Comcast specifications
  • Faxed, filed, and shredded nececcary paperwork
  • Answered office phones and directed calls to appropriate parties
  • Assisted warehouse staff by issuing and retrieving equipment from technicians as needed

Client Services

Biomet
2005 - 03.2007
  • Data Entry/Order Entry
  • Performed daily clerical duties such as filing, faxing, photocopying
  • Administered the processing of purchase orders as it related to records

Education

Kean University
Union, NJ

Skills

  • Communication
  • Leadership
  • Quality Control
  • Attendance
  • Personal Development
  • Strategic Planning

Timeline

Customer Care & Billing Specialist

Time Warner Cable
09.2010 - 03.2013

Administrative Assistant

Hybrid Networks Inc./Comcast
06.2007 - 03.2008

Administrative Assistant

Legal Shield
06.2004 - 09.2009

Client Services

Biomet
2005 - 03.2007

Kean University

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