Nikkie Foxx
Aldi
Lexington,NC
2
years of post-secondary education
9
years of professional experience
Adaptable Lead Sales Associate experienced in supervising sales departments and enhancing customer satisfaction. Exceeded sales goals through effective team leadership, strategic sales development, and proactive customer relationship management. Focused on driving revenue growth and fostering a collaborative team environment.
Work History
Lead Sales Associate
8 Years- Led sales team to consistently deliver customer service, generating maximum sales potential.
- Supervised sales team to ensure optimal customer service and product availability.
- Supervised a team of sales associates on daily tasks and operations.
- Trained and mentored new associates in store operations and sales techniques.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Provided customer service to ensure satisfaction.
- Managed inventory levels to maintain stock efficiency and reduce waste.
- Monitored stock levels, identified discrepancies, and reported them to management.
- Collaborated with management on store layout and merchandising strategies.
- Cross-trained on different roles to enhance team flexibility and efficiency. on different positions to best support team during peak periods.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Maintained neatness and cleanliness throughout the store environment.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Provided leadership and direction to motivate department associates.
Assistant Manager
1 Year- Assisted in managing store operations and employee scheduling.
- Trained new staff on store policies and customer service standards.
- Oversaw inventory management and ensured stock levels met demand.
- Implemented promotional displays to enhance customer engagement.
- Resolved customer inquiries and complaints promptly and effectively.
- Supported loss prevention strategies by monitoring store activities closely.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Education
Associate of Arts
Skills
Customer service
Sales management
Inventory management
Visual merchandising
Loss prevention
Team leadership
Staff supervision
Employee training
Staff training and development
Conflict resolution
Performance monitoring
Strategic planning
Time management
Process optimization
Effective communication
Problem solving
Cash management
Inventory and stocking
Schedule preparation
Opening and closing procedures
Product recommendations
Friendly and outgoing
Assignment delegation
Assignment delegation
Work Preference
Work Type
Full Time
Location Preference
RemoteOn-SiteHybrid
Open to relocation:
Yes
Minimum Desired Compensation
$25/hr
Timeline
Lead Sales Associate
Aldi
10.2018 - CurrentRead More
Assistant Manager
Dollar General
09.2017 - 09.2018Read More
Davidson County Community College
Associate of Arts
08.2016 - 05.2018Read More