Nikkita Baran
Joppa,MD
Summary
Motivated and compassionate professional with experience in public service, customer relations, and case management. Proven ability to assess needs, navigate complex systems, and deliver client-focused solutions. Eager to transition into Human Resources, bringing a strong foundation in communication, policy adherence, and people support. Seeking an opportunity where I can grow within HR functions such as onboarding, employee engagement, and personnel management.
Overview
13
13
years of professional experience
Work History
Family Investment Specialist
Department of Human Services – Harford County
02.2023 - Current
- Assessed client eligibility for benefits through in-depth financial and personal evaluations
- Matched individuals and families with available community and state resources
- Communicated with government agencies including Social Security and Child Support
- Maintained compliance with federal and state regulations
Customer Service Representative
Internal Revenue Service
11.2021 - 06.2022
- Provided account support and processed tax-related inquiries
- Handled confidential information with discretion and accuracy
- Resolved customer issues using detailed IRS protocols and learning resources
Medical Billing and Coding Specialist
Expresscare Urgent Care
02.2017 - 05.2020
- Posted and adjusted payments, addressed coding discrepancies
- Provided patient billing support and developed payment plans
Medical Receptionist
Expresscare Urgent Care
07.2012 - 02.2015
- Managed front desk operations, patient intake, and scheduling
- Handled sensitive information and facilitated communication between departments
Education
Bachelor's - Human Services
Mount St. Mary’s University
Associate of Applied Science - Human Services Counseling – Generalist
Community College of Baltimore County
06.2024
Certification - Medical Billing and Coding
Brightwood College
Towson, MD05.2016
High School Diploma - undefined
Aberdeen High School
Aberdeen, MD06.2009
Skills
- Employee Relations
- Customer Service
- Onboarding & Orientation
- Conflict Resolution
- Communication & Active Listening
- Time Management
- Claims Processing
- Microsoft Office Suite
- Scheduling & Organization
- Microsoft Office
- Claims Systems
- HRIS Familiarity
- Onboarding Tools
- ICD-10 & CPT Coding
- Customer Databases
Timeline
Family Investment Specialist
Department of Human Services – Harford County
02.2023 - Current
Customer Service Representative
Internal Revenue Service
11.2021 - 06.2022
Medical Billing and Coding Specialist
Expresscare Urgent Care
02.2017 - 05.2020
Medical Receptionist
Expresscare Urgent Care
07.2012 - 02.2015
Bachelor's - Human Services
Mount St. Mary’s University
Associate of Applied Science - Human Services Counseling – Generalist
Community College of Baltimore County
Certification - Medical Billing and Coding
Brightwood College
High School Diploma - undefined
Aberdeen High School
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