Kellis Wiley
Eau Claire
Summary
Dynamic and results-driven professional with extensive experience at Town Hall Pizza, excelling in customer service and team leadership. Proven track record in optimizing inventory management and enhancing kitchen efficiency, while fostering a positive work environment. Skilled in problem-solving and cash handling, consistently improving operational performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Town Hall Pizza
Berrien Springs, MI
08.2025 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on best practices for food safety and hygiene standards.
- Coordinated inventory management, optimizing stock levels to reduce waste and improve profitability.
- Implemented new scheduling processes to enhance team productivity and maintain optimal staffing levels.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Back of House Cook
Town Hall Pizza
Berrien Springs, MI
06.2024 - 08.2025
- Prepared high-quality pizza and menu items according to standard recipes and presentation guidelines.
- Operated kitchen equipment, ensuring adherence to safety and sanitation protocols.
- Assisted in inventory management by monitoring stock levels and minimizing waste.
- Collaborated with team members to maintain efficient kitchen workflow during peak hours.
- Implemented process improvements that enhanced food quality and reduced preparation time.
- Trained new staff on food preparation techniques and kitchen operations for improved efficiency.
- Enhanced kitchen efficiency by streamlining food preparation processes and implementing effective time management techniques.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Dishwasher
Town Hall Pizza
Berrien Springs, MI
09.2023 - 06.2024
- Operated industrial dishwashing equipment to ensure cleanliness and sanitation standards.
- Managed loading and unloading of dishes, utensils, and kitchenware efficiently to optimize workflow.
- Maintained organized dish station to facilitate quick access for kitchen staff during peak hours.
- Assisted in maintaining inventory of cleaning supplies, ensuring timely restocking as needed.
- Collaborated with kitchen team to prioritize tasks and adapt quickly during busy service periods.
- Supported training of new staff on safe operation of dishwashing machinery and cleaning protocols.
Education
Associate of Science - General
Southwestern Michigan College
Dowagiac, MISkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
Timeline
Assistant Manager
Town Hall Pizza
08.2025 - Current
Back of House Cook
Town Hall Pizza
06.2024 - 08.2025
Dishwasher
Town Hall Pizza
09.2023 - 06.2024
Associate of Science - General
Southwestern Michigan College