Nikko Pizzino
Dickson,TN
Summary
Accomplished professional with a proven track record in passenger transportation and customer engagement, notably with Lyft. Excelled in vehicle maintenance and route planning, ensuring safety and efficiency. Demonstrated exceptional communication skills and dependability, achieving high passenger endorsements.
Enhanced operational procedures at Victory Nissan of Dickson, showcasing leadership in inventory control and team efficiency. Continued to raise wholesale business daily.
Engaged all customers with a friendly smile and a "ready to help with no discrimination" attitude as a senior game advisor at Gamestop. Stayed up to date and well informed on all new products and games that circulated the market.
Overview
10
10
years of professional experience
Work History
Rideshare Driver
Lyft
01.2019 - 09.2024
- Picked up riders at designated locations and greeted upon vehicle entry.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
Auto Parts Manager
Victory Nissan of Dickson
11.2022 - 07.2024
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Ordered parts for customers, repair shops, and service departments for use in Nissan equipment.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Parts Counter Sales Person
Victory Nissan of Dickson
11.2016 - 11.2018
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
Senior Game Advisor
GameStop
10.2014 - 02.2017
- Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.
- Introduced and recommended game-related devices to customers for increased customer satisfaction and sales.
- Enjoyed greeting customers upon entering store, determining gaming interests, giving suggestions and closing sales.
- Maintained clean and orderly store throughout work shift.
Education
High School Diploma -
East Hickman High School
Lyles, TN05.2014
Skills
- Passenger transportation
- Customer Engagement
- Vehicle Maintenance
- Route Planning
- Punctuality
- Efficiency and Time Management
- Dependable and Trustworthy
- Communication and Interpersonal Skills
- Passenger Reviews or Endorsements
Timeline
Auto Parts Manager
Victory Nissan of Dickson
11.2022 - 07.2024
Rideshare Driver
Lyft
01.2019 - 09.2024
Parts Counter Sales Person
Victory Nissan of Dickson
11.2016 - 11.2018
Senior Game Advisor
GameStop
10.2014 - 02.2017
High School Diploma -
East Hickman High School
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