Niklas Heitman
Summary
Interact with technicians to ensure correct and efficient parts ordering to further guest satisfaction. Maintained orders for many local and out of state businesses at a high performance level. Interacted with guests to ensure parts requests were met while providing a luxury experience during the process.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Parts Specialist
Lexus of Greenwood Village
Greenwood Village, CO
10.2024 - 02.2026
- Managed inventory levels, ensuring availability of parts for service operations.
- Assisted customers in identifying and ordering the correct parts needed.
- Utilized dealership management software to process orders and track inventory accuracy.
- Collaborated with service technicians to ensure parts needs were met.
Quick Lane Technician
Lexus of Greenwood Village
Greenwood Village, CO
09.2022 - 10.2024
- Performed routine maintenance and repairs on various Lexus vehicles to ensure optimal performance.
- Conducted thorough vehicle inspections to identify and address potential issues
- Collaborated with service advisors to provide correct information and enhance customer satisfaction.
Auto Care Center Manager
Walmart Auto Care Center
Aurora, CO
10.2021 - 09.2022
- Oversaw daily operations, ensuring compliance with safety protocols and quality standards.
- Managed inventory levels, optimizing stock to reduce waste and improve service delivery.
- Led a team of technicians, managing schedules and providing training on best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced service times.
Quick Lube Technician
Walmart Auto Care Center
College Station, TX
05.2017 - 08.2021
- Performed oil changes and fluid checks for various vehicle makes and models.
- Conducted tire rotations and replacements.
- Maintained cleanliness and organization of work area, adhering to safety protocols.
- Trained new technicians on equipment usage and standard operating procedures.
Education
High School Diploma -
Foster High School
Richmond, TXSkills
- Warehouse operations
- Shipping and receiving
- Returns processing
- Experience in CDK
- Wholesale Orders
- -Opstrax
- -RepairLink
- -PartsTrader
- -MyKarma
Certification
Lexus Master Certified Parts Specialist
- AED Certified Training
Timeline
Parts Specialist
Lexus of Greenwood Village
10.2024 - 02.2026
Quick Lane Technician
Lexus of Greenwood Village
09.2022 - 10.2024
Auto Care Center Manager
Walmart Auto Care Center
10.2021 - 09.2022
Quick Lube Technician
Walmart Auto Care Center
05.2017 - 08.2021
High School Diploma -
Foster High School