Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Niklas Heitman

Summary

Interact with technicians to ensure correct and efficient parts ordering to further guest satisfaction. Maintained orders for many local and out of state businesses at a high performance level. Interacted with guests to ensure parts requests were met while providing a luxury experience during the process.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Parts Specialist

Lexus of Greenwood Village
Greenwood Village, CO
10.2024 - 02.2026
  • Managed inventory levels, ensuring availability of parts for service operations.
  • Assisted customers in identifying and ordering the correct parts needed.
  • Utilized dealership management software to process orders and track inventory accuracy.
  • Collaborated with service technicians to ensure parts needs were met.

Quick Lane Technician

Lexus of Greenwood Village
Greenwood Village, CO
09.2022 - 10.2024
  • Performed routine maintenance and repairs on various Lexus vehicles to ensure optimal performance.
  • Conducted thorough vehicle inspections to identify and address potential issues
  • Collaborated with service advisors to provide correct information and enhance customer satisfaction.

Auto Care Center Manager

Walmart Auto Care Center
Aurora, CO
10.2021 - 09.2022
  • Oversaw daily operations, ensuring compliance with safety protocols and quality standards.
  • Managed inventory levels, optimizing stock to reduce waste and improve service delivery.
  • Led a team of technicians, managing schedules and providing training on best practices.
  • Implemented process improvements that enhanced workflow efficiency and reduced service times.

Quick Lube Technician

Walmart Auto Care Center
College Station, TX
05.2017 - 08.2021
  • Performed oil changes and fluid checks for various vehicle makes and models.
  • Conducted tire rotations and replacements.
  • Maintained cleanliness and organization of work area, adhering to safety protocols.
  • Trained new technicians on equipment usage and standard operating procedures.

Education

High School Diploma -

Foster High School
Richmond, TX

Skills

  • Warehouse operations
  • Shipping and receiving
  • Returns processing
  • Experience in CDK
  • Wholesale Orders
  • -Opstrax
  • -RepairLink
  • -PartsTrader
  • -MyKarma

Certification

Lexus Master Certified Parts Specialist

  • AED Certified Training

Timeline

Parts Specialist

Lexus of Greenwood Village
10.2024 - 02.2026

Quick Lane Technician

Lexus of Greenwood Village
09.2022 - 10.2024

Auto Care Center Manager

Walmart Auto Care Center
10.2021 - 09.2022

Quick Lube Technician

Walmart Auto Care Center
05.2017 - 08.2021

High School Diploma -

Foster High School