Niklas Walters
3105 Vivian Rd. Monroe,MI
Overview
4
4
years of professional experience
Work History
Account Executive Shadow
Ortho Molecular Products
Detroit, MI
01.2025 - Current
- Accompanied an Account Executive during client meetings with doctors, gaining insights into the pharmaceutical industry.
- Observed client meetings to gain insights into account management processes.
- Observed product demonstrations to learn effective sales techniques.
Member Service Representative
Planet Fitness
Monroe, MI
06.2023 - Current
- Assisted with the opening of new accounts and processed account maintenance requests.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Handled customer complaints in an efficient and courteous manner to maintain trust and company loyalty.
- Participated in team meetings to discuss customer service strategies and goals.
Lifeguard/Swim Instructor
Monroe Family YMCA
Monroe, MI
07.2021 - 08.2023
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Attended periodic training sessions to maintain certifications in CPR, AED, and First Aid.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
Education
Bachelor of Science - Cellular and Molecular Biology
Central Michigan University
Mount Pleasant, MI12-2024
Skills
- Customer service
- Account management
- Microsoft Office
- Team leadership
- Goal oriented
- Public speaking
Activities and Accomplishments
- 2020 Eagle Scout
- Member of the Pre-Dental Society
Timeline
Account Executive Shadow
Ortho Molecular Products
01.2025 - Current
Member Service Representative
Planet Fitness
06.2023 - Current
Lifeguard/Swim Instructor
Monroe Family YMCA
07.2021 - 08.2023
Bachelor of Science - Cellular and Molecular Biology
Central Michigan University
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