Niko Felizzola

• Staff Supervision: Oversaw event staff, ensuring roles and responsibilities were clearly communicated and executed effectively.

• Guest Assistance: Provided exceptional support to attendees, enhancing their experience through attentive service and prompt issue resolution.

• Technical Coordination: Liaised with technical teams to address and resolve any operational challenges during events.

• Event Setup: Assisted in the preparation and arrangement of event spaces, contributing to the creation of immersive environments for guests.

• Contributed to the successful launch of the Mega Move Parade, ensuring all aspects were operational from day one.

• Collaborated closely with performers, coordinating their schedules and ensuring seamless daily operations.

• Supervised parade activities, ensuring adherence to schedules and maintaining high-quality performance standards.

• Developed and managed comprehensive schedules for talent, optimizing performance times and breaks to enhance overall efficiency.

• Partner extensively with the Entertainment team for successful delivery of major events such as Grinchmas and Halloween Horror Nights.
• Proactively identified and implemented solutions to address any challenges encountered during the proceedings
• Supported Stage Managers in enhancing and updating event documentation, schedules, and talent grids.
• Respond promptly to service challenges, ensuring the satisfaction of both internal and external guest Fostered collaboration across divisions to enhance the overall guest experience at Universal Orlando

• Coordinated the operation of the ICE! Attraction, ensuring seamless execution
• Conducted regular checks to assess the status of operation, lighting, AV, cleanliness, and system functionality, promptly rectifying any aesthetic deficiencies
• Monitored and facilitated training, rotation, and breaks for all employees to maintain operational efficiency and employee well-being