Nikol DeVoss
105 Yellowbluff Trace Saint Mary’s ,GA
Summary
Dynamic Billing Manager with expertise in medical billing and personnel oversight at Express Scripts Pharmacy. Successfully optimized billing workflows, enhancing efficiency and compliance. Proven track record in staff training and team building, fostering a knowledgeable workforce adept in collections techniques and problem resolution.
Overview
10
10
years of professional experience
Work History
Patient Advocate
Coram Specialty Infusion Services
Jacksonville, FL
05.2021 - 03.2025
- Advocated for patient needs, ensuring timely access to specialty infusion therapies.
- Coordinated care plans with healthcare providers to enhance patient outcomes.
- Educated patients on treatment options and medication management strategies.
- Resolved patient inquiries and concerns, improving satisfaction rates through effective communication.
- Collaborated with insurance companies to secure prior authorizations and reduce claim denials.
Billing Manager
Express Scripts Pharmacy
St Mary’s Ga
01.2015 - 07.2020
- Managed billing processes, ensuring accuracy and compliance with industry standards.
- Oversaw daily operations of billing department, optimizing workflow for efficiency.
- Trained staff the understanding of billing systems.
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
Education
High School Diploma -
Easley High School
Easley, SCSkills
- Personnel oversight
- Team building
- Medical billing expertise
- Staff training
Timeline
Patient Advocate
Coram Specialty Infusion Services
05.2021 - 03.2025
Billing Manager
Express Scripts Pharmacy
01.2015 - 07.2020
High School Diploma -
Easley High School