Overview
Professional Summary
Work History
Education
Skills
Timeline

Nikol Karsen

Ryan Whiting Insurance Agency
Allegan,MI
19
years of professional experience

Experienced customer service representative with a commitment to delivering exceptional service. Skilled in data entry and complaint resolution, consistently achieving higher customer loyalty and satisfaction rates.

Work History

Customer Service Representative

7 Years 7 Months
Ryan Whiting Insurance Agency | 03.2019 - Current
  • Delivered exceptional customer service, resolving inquiries and complaints efficiently.
  • Managed policy renewals, ensuring accuracy in client documentation and coverage details.
  • Trained new team members on systems and best practices for customer interactions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

11 Years 4 Months
Lynne M. Farmer Insurance Agency | 11.2007 - 03.2019
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma

LC MOHR HIGH SCHOOL | South Haven, MI | 06-1989
  • Honor Roll 1986 THRU 1989
  • [Number] 3.4

Skills

Customer service
Complaint resolution
Payment processing
Claims processing
Client relations
Appointment scheduling
Billing support
Sales expertise

Timeline

Customer Service Representative

Ryan Whiting Insurance Agency
03.2019 - CurrentRead More

Customer Service Representative

Lynne M. Farmer Insurance Agency
11.2007 - 03.2019Read More

LC MOHR HIGH SCHOOL

High School Diploma
Read More
Nikol Karsen