Nikola Ellis
Wassaic
Summary
Dynamic and reliable sales associate with exceptional customer service skills honed at Treefort Gifts Store. Proven ability to build strong customer relationships and efficiently handle cash transactions. Adept at multitasking and problem-solving, ensuring a positive shopping experience while maintaining store visual appeal. Committed to team success and guest satisfaction.
Overview
1
1
year of professional experience
Work History
Sales Associate/ Cashier/Customer Service
Treefort Gifts Store
02.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Restaurant Server / Cashier and Delivery Driver
Santos Pizza
06.2024 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Waitress/ Server
VALs Pizzeria
06.2024 - 03.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma - Photography
Wassaic Home School Program
Wassaic, NY06.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Cash handling
- Money handling
- Cash register operation
- Stocking and receiving
- Client service
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- POS system operation
- Retail store operations
- Professional demeanor
- Guest relations
- Order processing
- Display setup
Timeline
Sales Associate/ Cashier/Customer Service
Treefort Gifts Store
02.2025 - Current
Restaurant Server / Cashier and Delivery Driver
Santos Pizza
06.2024 - Current
Waitress/ Server
VALs Pizzeria
06.2024 - 03.2025
High School Diploma - Photography
Wassaic Home School Program
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