Nikolai Tolstykh
San Antonio
Summary
Dynamic and adaptable professional with an Associate of Science in Business Administration, currently pursuing an Associate of Applied Science in Nursing. Over six years of experience in customer service and fast-paced environments, showcasing strong communication, problem-solving, and multitasking skills. Possesses foundational medical knowledge, including terminology, anatomy, physiology, and familiarity with medical equipment, complemented by a background in administrative support and inventory coordination. Passionate about healthcare and eager to contribute effectively to patient care teams while quickly mastering new clinical and administrative processes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Sherwin-Williams
09.2023 - 08.2025
- Assist homeowners and contractors with product selection and technical problem-solving.
- Provide high-quality customer support, answer inquiries, process orders, and handle incoming calls.
- Build and maintain professional accounts; support sales growth through demos, site visits, and follow-ups.
- Manage inventory, receive shipments, track stock levels, and coordinate inter-store transfers.
- Organize warehouse operations and operate equipment including forklifts.
- Support managers and team members with daily operational tasks.
Amazon Delivery Driver
Amazon DSP
09.2024 - 01.2025
- Delivered 400-500 packages daily while maintaining safety, accuracy, and route efficiency.
- Adhered to strict safety protocols and monitoring systems.
- Provided professional customer service during deliveries.
- Loaded, organized, and maintained delivery vehicle for maximum productivity.
Shift Leader
Smoothie King
05.2021 - 01.2023
- Led daily store operations, supervised staff, and trained new employees.
- Managed inventory counts, bank deposits, and spreadsheets.
- Assisted with scheduling, ordering supplies, and coordinating repairs.
- Resolved customer issues and ensured a smooth workflow during high-volume shifts.
Employee
Which Wich Superior Sandwiches
07.2020 - 12.2020
- Greeted customers, took orders, prepared food, and managed inventory tasks.
Dining Room Server
Panera Bread
10.2019 - 06.2020
- Served customers, handled cash, processed orders, and maintained cleanliness.
- Supported front-of-house operations during peak hours.
Host and Busser
Sushi Zushi
10.2017 - 12.2017
- Seated guests according to rotation, assisted kitchen staff, and maintained dining area.
Education
Associate's degree - Business Administration
Northwest Vista College
San Antonio, TX12.2025
A.A.S. - Nursing
St Philip's College
San Antonio, TXHigh school - undefined
Irene L Chavez
San Antonio, TX02.2019
Skills
- Professional phone communication
- Fluent in two languages
- Thorough knowledge of human anatomical structures
- Customer support expertise
- Adobe Photoshop
- Proficient in Microsoft Office
- Medical equipment operation
- Graphic design - Graphic design experience (1-2 years)
- Analytical problem-solving
- Experienced in medical terminology usage
- Adobe Illustrator
- Proficient in computer applications
- Inventory management - Inventory management experience (3-5 years)
- Adobe InDesign
- Prioritization and scheduling
- Administrative support
- Meticulous quality assurance
- Microsoft Excel
- Service excellence
Accomplishments
- Awarded “Employee of the Month” in 2024.
- Exceeded monthly quota 8 times.
- Brought in 48 new customers.
- Increased productivity 27% by implementing several process improvements.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Certification
- Adobe Certified Associate Present
- Adobe Photoshop Present
- AED Certification December 2025 to December 2027
- First Aid Certification December 2025 to December 2027
- CPR Certification December 2025 to December 2027
- BLS Certification December 2025 to December 2027
- Non-CDL Class C
- ServSafe
- Driver's License
- TABC Certified
- Food Handler Certification
Languages
Russian
Native or Bilingual
Timeline
Amazon Delivery Driver
Amazon DSP
09.2024 - 01.2025
Sales Associate
Sherwin-Williams
09.2023 - 08.2025
Shift Leader
Smoothie King
05.2021 - 01.2023
Employee
Which Wich Superior Sandwiches
07.2020 - 12.2020
Dining Room Server
Panera Bread
10.2019 - 06.2020
Host and Busser
Sushi Zushi
10.2017 - 12.2017
A.A.S. - Nursing
St Philip's College
High school - undefined
Irene L Chavez
Associate's degree - Business Administration
Northwest Vista College