Nikolas Stevens
Phoenix,AZ
Summary
Proven Property Management Expert with a track record of enhancing tenant satisfaction and maintaining high payment rates at Boulder Creek Apartments. Skilled in rent collection and customer service, adept at resolving conflicts and training staff. Increased tenant retention through effective communication and administrative support.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Boulder Creek Apartments
915 N. 52nd Street
08.2022 - 06.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Bartender
Snap Lounge
Phoenix, AZ
08.2019 - 07.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Sandwich Artist
SUBWAY®Restaurants
Phoenix, AZ
08.2017 - 07.2019
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
Education
Property Management Degree - Property Management Degree
Ashworth College
Norcross, GA05.2023
High School Diploma - High School Diploma
Sunnyslope High School
Phoenix, AZ05.2016
Skills
- Administrative Support
- Strong Communication Skills
- Telephone and email etiquette
- Property tours and inspections
- Leasing and sales
- Property Management
- Onsite tours
- Rent collection
- Property Inspection
- Showing and leasing of units
- Property Management Expertise
- Cash Management
- Training and mentoring
- Monthly Fee and Payment Collection
- Customer service-focused
Timeline
Assistant Property Manager
Boulder Creek Apartments
08.2022 - 06.2024
Bartender
Snap Lounge
08.2019 - 07.2022
Sandwich Artist
SUBWAY®Restaurants
08.2017 - 07.2019
Property Management Degree - Property Management Degree
Ashworth College
High School Diploma - High School Diploma
Sunnyslope High School