Nikolaus Beck
March and Ash
Temecula,CA
11
years of professional experience
Proactive professional with a solid background in floor management and employee training. Recognized for enhancing team performance and optimizing management to ensure exceptional customer service.
Work History
Floor Manager
5 Years 10 Months- Oversaw daily operations to ensure compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated staff scheduling to align with peak business hours for improved performance.
- Managed team of [Number] employees to maintain smooth-running operations of shop floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
Meat/Deli Clerk
4 Years 1 Month- Assisted customers in selecting deli products, ensuring satisfaction and product knowledge.
- Maintained cleanliness and organization of deli counter, adhering to health and safety regulations.
- Collaborated with team members to prepare specialty platters and sandwiches for catering orders.
- Operated slicing machines and scales accurately for portion control and quality assurance.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
Education
High School Diploma
- 3.7 GPA
Skills
Employee management
Customer relations
POS systems
Policy enforcement
Health and safety
Store maintenance
Team training and development
Safety oversight
Complaint resolution
Promotions and events
Team building
Customer service delivery
Employee schedule management
Floor management
Point of sale systems
Customer service
Timeline
Floor Manager
March and Ash
02.2020 - 12.2025Read More
Meat/Deli Clerk
Sprouts Market
04.2015 - 05.2019Read More
Fallbrook Union High School
High School Diploma
Read More