Nikole Guerrero
Fullerton,CA
Summary
Detail-oriented team leader with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Barista Shift Lead
Target
06.2022 - Current
- Served customers quickly and efficiently and created strategies to prevent delays
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns
- Monitored customer feedback to improve barista performance and customer service
- Ordered, tracked, and maintained food inventory and supplies
Food Runner
BJ's Restaurant & Brewhouse
08.2021 - 04.2022
- Maintained speed of service for food orders while minimizing errors and complaints
- Collaborated well with other food runners to deliver orders accurately
- Trained and mentored newly hired employees to explain process flow and safety procedures
- Organized and replenished supplies at food stations to optimize team performance
Children's Ministry Assistant
AXIS Church
07.2018 - 08.2021
- Recruited and trained volunteers and staff in care of children and facility procedures
- Evaluated and introduced materials for children and contoured it to lesson plans
- Worked with directors and board members to develop events for children
- Assisted with fundraising activities and large events for the church organization
Education
Bachelor of Arts - Criminal Justice
California State University - Fullerton
Fullerton, CA05.2024
Skills
- Production and Time Sequencing
- Policy and Procedure Implementation
- Inventory Control
- Attention to Detail
- Assignment Schedules
- Customer Service
Timeline
Barista Shift Lead
Target
06.2022 - Current
Food Runner
BJ's Restaurant & Brewhouse
08.2021 - 04.2022
Children's Ministry Assistant
AXIS Church
07.2018 - 08.2021
Bachelor of Arts - Criminal Justice
California State University - Fullerton