Nikole Lima
Temecula,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Inbound Sales Representative
Charter Communications, Spectrum
San Diego, CA
07.2024 - Current
- Engaged with customers to provide information on marketing campaigns and promotions, ensuring clarity and satisfaction.
- Managed new account creation and meticulously documented personal demographic and payment information within system.
- Gained extensive knowledge of product offerings and services to improve customer interactions.
- Implemented persuasive approaches to successfully navigate and mitigate objections during interactions.
- Developed and delivered compelling presentations of products and services to potential customers to drive sales growth.
- Implemented upselling techniques to increase revenue and move product.
- Utilized sales techniques to build customer interest and close sales.
- Educated customers on product and service benefits, explaining features and answering questions.
- Managed customer interactions by clarifying product pricing and package options. Provided solutions to customer questions and concerns.
- Ranked among top 20% of sales agents, demonstrating exceptional sales performance.
- Operate remotely by meeting all required performance metrics.
Marketing Specialist
Long Beach Welding
Long Beach, CA, CA
01.2024 - 09.2025
- Developed marketing strategies for services.
- Build and create a website.
- Conducted competitor research to understand the industry dynamics and identify opportunities for growth.
- Monitored online reviews and feedback from customers on various platforms to assess customer satisfaction levels.
- Brainstormed and coordinated marketing campaigns and channels to drive awareness, traffic and conversion.
- Addressed online and telephone inquiries, ensuring timely responses and appointment scheduling.
Sales and Marketing Representative
CAM Supply
Lake Elsinore, CA
08.2023 - 07.2025
- Facilitated customer support by addressing questions and processing orders for both US and Canadian locations.
- Processed customer payments via telephone transactions.
- Printed orders and generated shipping labels for efficient order fulfillment.
- Executed outbound calls to inform customers of newly restocked items.
- Work on updating prices and inventory on the each of our websites.
- Conducted marketing calls to barbershops, introducing brand of gloves and encouraging trial usage.
- Communicate with managers about different sales campaigns.
- Developed and implemented marketing strategies to drive sales growth.
- Created and maintained relationships with customers, vendors, and other stakeholders.
- Executed comprehensive market research to uncover customer needs and preferences.
- Analyzed competitive products in the marketplace.
- Generated leads through cold-calling, networking events, and digital campaigns.
- Researched target markets to develop effective sales plans.
- Identified new business opportunities by analyzing industry trends.
- Managed online presence through social media channels.
- Gathered customer feedback on product performance and service quality.
- Responded promptly to customer inquiries regarding products or services.
- Compiled comprehensive reports summarizing sales activity for management review.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
Customer Service Representative
Iconic Garage Door Services
03.2023 - 01.2024
- Handled leads from different lead providers.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Took Customer Service Representative training with Power Selling Pros.
- Top booking rate in my department.
- Answered inbound calls, chats and emails to facilitate customer service.
- Worked as a team to meet and exceed company expectations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Mentored new employees on procedures and policies to maximize team performance.
Internet Sales Department
Spreen Honda
Loma Linda, CA
08.2019 - 11.2022
- Made 150+ of outbounds calls and emails a day.
- Worked on Drive Centric software program
- Worked as a team to complete certain amount of sales a month and individually.
- Competitive atmosphere.
- Professional customer service to provide best service for workforce and customers.
- Deal with internet sales for automotive vehicles.
- Top representative in sales and setting appointments.
- Small team leadership skills.
- Researched competitive pricing models in order to remain competitive in the market place.
- Analyzed online customer feedback surveys to identify potential opportunities for improvement.
- Maintained relationships and followed up with customers.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Negotiated product sales and trade-in deals for maximum profit.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Scheduled automotive deliveries with vendors and customers.
Education
No Degree - Undergraduate Psychology
MSJC
Temecula, CAHigh School Diploma -
Educational Partnership High School
Long Beach, CA06.2020
Skills
- Marketing Analytics
- Brand Awareness
- Competitor Analysis
- Direct Mail Campaigns
- Problem-solving abilities
- Adaptability and Flexibility
- Excellent Communication
- Team member motivation
- Time Management
- Teamwork and Collaboration
- Effective customer upselling
- Attention to Detail
- Multitasking
References
- Samson Ukpolo, 310-306-8814, Charter Communications Supervisor
- Dennis Woo, 951-265-1522, CEO of CAM Supply
- Marlene Aguirre, 760-443-4291, Coworker at CAM Supply
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Inbound Sales Representative
Charter Communications, Spectrum
07.2024 - Current
Marketing Specialist
Long Beach Welding
01.2024 - 09.2025
Sales and Marketing Representative
CAM Supply
08.2023 - 07.2025
Customer Service Representative
Iconic Garage Door Services
03.2023 - 01.2024
Internet Sales Department
Spreen Honda
08.2019 - 11.2022
No Degree - Undergraduate Psychology
MSJC
High School Diploma -
Educational Partnership High School