John Williams
Akron,OH
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
15
15
years of professional experience
Work History
Inbound Sales Representative
Charter Communications, Spectrum
05.2019 - 01.2024
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong rapport with clients, fostering long-term relationships and repeat business opportunities.
Supervisor
Dialamerica Marketing
04.2017 - 05.2019
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Supervisor
Distinguished Gents Barbershop
06.2009 - 09.2018
- Increased customer satisfaction by implementing efficient scheduling and appointment systems.
- Managed daily operations for a smooth barbershop experience and enhanced client retention.
- Trained staff on proper barbering techniques, resulting in consistent service quality across all employees.
- Streamlined inventory management processes, reducing costs and ensuring adequate product availability.
- Maintained a clean, organized, and welcoming environment to attract new clients and retain loyal customers.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ06.2018
Barbers License - Barbering
Akron Barber College
Akron, OH10.2005
Skills
- Staff Management
- Business Development
- Data Analytics
- Inventory Control
- Process Improvement
- Training and mentoring
- Processes and procedures
- High-volume call centers
- Inbound sales
- Data entry proficiency
- Sales Reporting
- Performance Metrics
Timeline
Inbound Sales Representative
Charter Communications, Spectrum
05.2019 - 01.2024
Supervisor
Dialamerica Marketing
04.2017 - 05.2019
Supervisor
Distinguished Gents Barbershop
06.2009 - 09.2018
Associate of Arts - Business Administration And Management
University of Phoenix
Barbers License - Barbering
Akron Barber College