Jaclyn Garcia
Largo,FL
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
23
23
years of professional experience
Work History
Inbound Sales Representative
West Marine
Largo, Florida
12.2025 - Current
- Assisted customers with product selection and inquiries for marine supplies.
- Managed customer orders and processed transactions efficiently at the point of sale.
- Resolved customer complaints by providing effective solutions and support.
- Applied good listening skills to determine customer preferences and financial limits.
- Generated monthly reports on sales performance metrics such as revenue growth.
- Contributed ideas for improving customer service processes and procedures.
Bartender Shift Manager
Outback Steakhouse
Largo, Florida
01.2003 - Current
- Calculated bar schedule and composed comprehensive scheduling documents.
- Trained new bartenders on cocktails and customer service standards.
- Guided new bartenders through customer interaction protocols.
- Oversaw inventory management and ordered supplies as needed.
- Ensured compliance with health and safety regulations.
- Resolved customer complaints to maintain satisfaction levels.
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
Project Manager/General Manager of Operations
Chronic Burrito, LLC
Largo, Florida
06.2024 - 11.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Monitored contractor performance, working with vendors to meet regulatory and organizational physical specifications.
- Developed relationships with vendors to negotiate contracts and optimize pricing.
- Negotiated terms and conditions of contracts with vendors to maximize benefits for the organization.
Customer Solutions Specialist
WebstaurantStore
Largo, FL
03.2021 - 08.2024
- Provided customer support through various communication channels.
- Trained in DiSC, and utilized this system when working with customers and co-workers.
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
- Created comprehensive reports on customer service activities and performance metrics.
- Attended regular meetings with other Customer Solutions Specialists to discuss strategies for enhancing the overall customer experience.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
Associate of Arts -
Pasco-Hernando State College
New Port Richey, FL05-2005
High School Diploma -
Hudson High School
Hudson, FL05-2003
Skills
- Staff training
- Customer service
- Team collaboration
- Conflict resolution
- Scheduling accuracy
- Problem solving
- Task prioritization
- Strategic planning
- Relationship building
- Health and safety
- Employee coaching
- Upselling strategies
- Organizational growth
- Craft cocktail preparation
- Team training and development
- Customer service expertise
- Financial records oversight
- Payment processing
- Complex Problem-solving
- Microsoft Excel
- Project management
Timeline
Inbound Sales Representative
West Marine
12.2025 - Current
Project Manager/General Manager of Operations
Chronic Burrito, LLC
06.2024 - 11.2025
Customer Solutions Specialist
WebstaurantStore
03.2021 - 08.2024
Bartender Shift Manager
Outback Steakhouse
01.2003 - Current
Associate of Arts -
Pasco-Hernando State College
High School Diploma -
Hudson High School