Nikolete Michalkow
Syracuse,NY
Summary
Proven track record in enhancing customer experiences and streamlining operations, as demonstrated at Daniella's Seafood and Pasta House. Skilled in cash handling and exceptional customer service, adept at fostering guest engagement and maintaining cleanliness standards. Successfully increased brand visibility through strategic PR campaigns, showcasing a strong work ethic and a knack for achieving positive outcomes.
Overview
4
4
years of professional experience
Work History
Server
Daniella's Seafood and Pasta House
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
PR Manager for New York State Senator, Chris Ryan
Chris Ryan
06.2024 - 08.2024
- Increased brand awareness by developing and implementing strategic public relations campaigns.
- Monitored industry trends to identify opportunities for proactive media outreach campaigns.
- Negotiated partnerships with key stakeholders that led to mutually beneficial outcomes.
- Streamlined internal communication processes, improving efficiency and information flow among employees.
- Created compelling content for various platforms, increasing engagement and visibility.
- Secured media coverage for clients through targeted press releases and media pitches.
Cashier
Target
11.2020 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor of Arts - English Literature
SUNY Geneseo
Geneseo, NY05-2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
Timeline
PR Manager for New York State Senator, Chris Ryan
Chris Ryan
06.2024 - 08.2024
Server
Daniella's Seafood and Pasta House
12.2023 - Current
Cashier
Target
11.2020 - 04.2022
Bachelor of Arts - English Literature
SUNY Geneseo
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