Nikoletta DeAngelis
Rolling Meadows,IL
Summary
Over 5 years customer service experience in different fast paced, casual work environments. I specialize in multitasking by providing excellent customer service while making sure my tasks are completed throughly and in within a timely manner.
Overview
6
6
years of professional experience
Work History
Server
Miller's Ale House
Schaumburg, IL
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/Bartender
Razzoos Cajun Cafe
Lewisville, TX
02.2023 - 06.2023
- I served guests with a 6 table section and with 20 seats at the bar top
- I timely mixed and served more than 100 drinks per shift, memorizing several specialty cocktails and more in order to give quality recommendations to guests
- I ran food and drinks, throughly cleaned and closed the bar, took to-go orders and handled the cash drawer
Lead Server
Rep's Place
Rolling Meadows, IL
08.2022 - 01.2023
- I seated and served guests in the dining room and lounge with5-10 tables a section
- I answered phone calls and took to-go orders, packed to-go orders, ran expo line, and managed the to-go cash drawer
Server
Buffalo Wild Wings
Denton, TX
03.2022 - 08.2022
- I seated and served guests, bussed tables, helped clean FOH, assisted expo line, and ran food and beverages
Scanner/Office Assistant
International Profit Associates (IPA-IBA)
Buffalo Grove, IL
06.2020 - 08.2020
- I filed and organized important documents, and scanned new documents to file into the system
Hostess/Server
Rep's Place
Rolling Meadows, IL
06.2019 - 02.2020
- I greeted all guests at the front door, created server floor chart, sat guests on a rotation, answered phone calls, processed walk-in online and call in to-go orders, and bussed tables
Education
Some College - Psychology
University of North Texas
Denton, TXHigh School Diploma - undefined
Rolling Meadows High School
Rolling Meadows, IL05.2021
Skills
- Service Excellence
- Prioritizing Multiple Tasks
- Customer Experience Enhancement
- Strong Interpersonal Skills
- Reliable and Dependable
- Innovative and Collaborative
LANGUAGES
English
Native or Bilingual
Spanish
Limited Working
Hobbies and Interests
Mixology, Language and Culture, Travel, Health and Fitness, Interior Design, Fashion
Timeline
Server
Miller's Ale House
08.2023 - Current
Server/Bartender
Razzoos Cajun Cafe
02.2023 - 06.2023
Lead Server
Rep's Place
08.2022 - 01.2023
Server
Buffalo Wild Wings
03.2022 - 08.2022
Scanner/Office Assistant
International Profit Associates (IPA-IBA)
06.2020 - 08.2020
Hostess/Server
Rep's Place
06.2019 - 02.2020
High School Diploma - undefined
Rolling Meadows High School
Some College - Psychology
University of North Texas