Nikolette Neumann
Gulfport,MS
Summary
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
15
15
years of professional experience
Work History
Pool Supervisor
Beau Rivage Resort & Casino
Biloxi, MS
03.2022 - Current
- Supervise the daily operations of the pool, including monitoring/meeting safety standards, service delivery, cleanliness, ambience, work with and supporting departments and meet maintenance needs.
- Responsible for coaching, issuing discipline, training, and accountability of all employees in the operation to including supporting departments.
- Resolve customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Ticketing Ambassador
Mississippi Aquarium
Gulfport, MS
08.2020 - 06.2022
- Assist customers with ticket purchases, trip planning, pricing and scheduling.
- Address customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
- Deliver exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Spa Receptionist
Beau Rivage Resort & Casino
Biloxi, MS
10.2018 - 08.2020
- Answered the phone promptly and used guest's name throughout the phone conversation: operate phone system accurately and efficiently.
- Actively promoted the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
- Ensured the check-in and payment process was handled in accordance with company policy by processing cash, credit card, and credit transactions accurately thus protecting the company's assets.
Lead Pool Attendant
Beau Rivage Resort & Casino
Biloxi, MS
05.2018 - 10.2018
- Monitored and maintained a clean and safe pool area, enforced all safety rules and regulations for the pool and pool deck.
- Implemented a training program to all new lifeguards to ensure the consistency of daily operations and guest service.
- Performed other duties and responsibilities as requested by the Pool Supervisor and Pool Director.
Assistant Manager
Buckle
Biloxi, MS
03.2017 - 05.2018
- Led by example with a high level of showmanship, excellent customer service and attentiveness.
- Remained consistent on personal sales, as well as looking for opportunities to impact teammates' presentations with the Sales Presentation Guide. (SPG)
- Investigated and navigated how to expand guest selection through inventory manager, advanced product search, iPad apps, etc.
Store Manager
Journeys
Biloxi, MS
05.2015 - 03.2017
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Sales Associate
American Eagle
Gulfport, MS
11.2009 - 05.2015
- Consistently demonstrate the AEO customer first selling standards in order to deliver a positive customer experience and achieve daily sales goals.
- Performed register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
- Understand and adhere to all company policy and procedures.
Education
High School Diploma -
Long Beach High School
Long Beach, MS05.2013
Skills
- Organization and efficiency
- Strategic Planning
- Team building
- Project organization
- Zenoti use
- Inventory
- Compelling leadership skills
- Safety Management
- Staff Training and Development
Timeline
Pool Supervisor
Beau Rivage Resort & Casino
03.2022 - Current
Ticketing Ambassador
Mississippi Aquarium
08.2020 - 06.2022
Spa Receptionist
Beau Rivage Resort & Casino
10.2018 - 08.2020
Lead Pool Attendant
Beau Rivage Resort & Casino
05.2018 - 10.2018
Assistant Manager
Buckle
03.2017 - 05.2018
Store Manager
Journeys
05.2015 - 03.2017
Sales Associate
American Eagle
11.2009 - 05.2015
High School Diploma -
Long Beach High School
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