Nikoline Burke
Laramie
Summary
A highly observant and proactive professional with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and clients motivating each to success. Proven leadership and organizational skills accompanied by proficient critical thinking and strong communication abilities - passionate about the betterment of the world, one community, one person at a time.
Overview
11
11
years of professional experience
Work History
Corporate Server Trainer/Shift Supervisor
Rib And Chophouse
05.2021 - Current
- Lead a cohesive team effort while handling potential operational issues and guest concerns to deliver a smooth and successful service.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees
- Mentored struggling servers, providing personalized coaching sessions to improve their skill sets and confidence levels.
- Enhanced server performance by conducting comprehensive training sessions on corporate policies and procedures.
Bar Manager
Terry Bison Guest Ranch and Resort
04.2020 - 05.2021
- Maintained business goals and guest satisfaction while adhering to Health department safety standards during COVID-19.
- Racking inventory and product, including completing weekly liquor orders, waste sheets and special event operation management
- Developed and implemented bartender training programs, policies and procedures
- Interviewed, hired and trained staff to improve customer retention and bolster sales
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Hospitality Manager
TravelCenters of America
08.2013 - 04.2020
- Managed employees and day to day operations of a Fortune 500 company ensuring food and service quality standards are constantly being met while maintaining a labor cost under 20% and food costs below 14%
- Review daily financial records such as cash drawers and inventory as well as meet projected sales data goals based on the previous year and monthly budget management
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Making sure guests are satisfied and finding solutions to problems and mistakes using accountability and effective communication
Data Analyst / Teaching Assistant
University of Wyoming
04.2019 - 02.2020
- Research data analysis for UW Geographic Information System (GIS) program in excel
- Assisted professor in 4 credit GIS courses in grading assignments and course exams
- Spearheaded projects to capture, store and configure data
- Generated KPI reports to monitor service levels, identify trends and execute root cause analysis
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Equine Care and Facility Manager
Pendragon Stud Equestrian Center
09.2018 - 04.2019
- Oversaw and responsible for daily operations for a company with >$10MM+ in assets of 40+ horses
- Maintained records of payments, vendor pricing, energy usage and activity reports
- Managed and directed facility staff by handling assignment delegation and timely completion
- Scaled operations from 20 horses and >5MM+ to 40+horses >10MM+
Education
BA - Business Administration, Healthcare Administration
Southern New Hampshire University
03.2023
Skills
- Project Management
- Conflict and Deescalation management
- Critical thinking and problem solving
- Positive Attitude!
- KPIs, Metrics & Dashboards
- Customer Service
- MSFT Suite, Google Suite, Excel
- Community involvement and volunteering
- Teamwork and Collaboration
- Active Learner
- Passion for Diversity and Inclusion
- Empathetic Listener
Timeline
Corporate Server Trainer/Shift Supervisor
Rib And Chophouse
05.2021 - Current
Bar Manager
Terry Bison Guest Ranch and Resort
04.2020 - 05.2021
Data Analyst / Teaching Assistant
University of Wyoming
04.2019 - 02.2020
Equine Care and Facility Manager
Pendragon Stud Equestrian Center
09.2018 - 04.2019
Hospitality Manager
TravelCenters of America
08.2013 - 04.2020
BA - Business Administration, Healthcare Administration
Southern New Hampshire University
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