Niobe Seaton
Providence,RI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Automated Health Systems Inc.
East Providence, RI
10.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Medical Receptionist
Retina Consultants of Rhode Island
Providence, RI
01.2019 - 08.2021
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Processed referrals for specialist care when requested by physicians or patients.
Site Supervisor
Allied Universal Security Services
Providence, RI
08.2016 - 01.2019
- Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
- Organized daily workflow for the team, ensuring tasks were completed on time and within budget.
- Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
Certified Nursing Assistant
Haven Health Care Center
Warren, RI
08.2006 - 08.2012
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Certified Nursing Assistant
Roger Williams Medical Center
Providence , RI
08.2000 - 08.2003
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Floater for Behavioral Psychology working all Psychiatric care units
Education
GED -
Cranston Adult Education
Cranston RI06.1996
Some College (No Degree) -
Community College of Rhode Island
Warwick, RISkills
- Client Relations
- Positive and Professional
- Scheduling
- Microsoft Outlook
- Documentation
- Customer Service
- Professional Telephone Demeanor
- Product Knowledge
- Data Collection
- Critical Thinking
- Staff Training
- Customer Relations
Timeline
Customer Service Representative
Automated Health Systems Inc.
10.2021 - Current
Medical Receptionist
Retina Consultants of Rhode Island
01.2019 - 08.2021
Site Supervisor
Allied Universal Security Services
08.2016 - 01.2019
Certified Nursing Assistant
Haven Health Care Center
08.2006 - 08.2012
Certified Nursing Assistant
Roger Williams Medical Center
08.2000 - 08.2003
GED -
Cranston Adult Education
Some College (No Degree) -
Community College of Rhode Island