Nila Arnold
Virtual Care Advocate
Edwardsville,PA
Summary
Compassionate Patient Care Associate with experience in providing high-quality patient care. Skilled in maintaining patient comfort, assisting with daily living activities and managing medical records. Demonstrated ability to communicate effectively with patients and healthcare team members. Noteworthy impact includes improved patient satisfaction rates through empathetic and respectful care provision.
Overview
6
6
years of professional experience
Work History
Virtual Care Advocate
Concentrix
Edwardsville , PA
05.2025 - Current
- Worked with enrollees to identify gaps in care or obstacles to care.
- Prepared documents and reports for clinical reviews and discharge plans.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Schedule appointments
- HIPPA Compliance
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
Patient Care Associate
Eye Care Specailists
Dallas, PA
04.2024 - 02.2025
- HIPAA compliance.
- Processed orders of contact lenses for patients.
- Answered calls and responded appropriately to inquiries from both staff members and families of patients.
- Ordered supplies necessary for providing quality patient care on an ongoing basis.
- Processed co-payments from patients.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Making outbound calls to patients regarding appointments and outstanding balances.
- Scheduling appointments for patients
Warehouse Worker
Saks Fifth Avenue
Wilkes Barre , PA
08.2022 - 02.2024
- Operated scanners, computers, and other equipment to track orders.
- Maintained stock levels in accordance with company policies.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Customer Service Representative
Lowes Home Improvment
Wilkes-Barre, PA
05.2021 - 02.2022
- Answered customer inquiries via phone, email, and chat.
- Developed strong customer relationships to encourage repeat business.
- Processed returns for customers as well as cashier duties
Dietary Aide
Allied Services Skilled Nursing & Rehabilitation Center
Wilkes-Barre, PA
10.2019 - 05.2020
- Maintained safe food handling practices to prevent germ spread.
- Cleaned and sanitized kitchen equipment and surfaces.
- Served food and snacks according to planned menu and patients' diet orders.
- Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
Education
Certified Medical Administrative Assistant -
New Horizons Computer Learning Center
Wilkes-Barre, PA02-2024
High School Diploma -
GAR Memorial Jr/Sr High School
Wilkes-Barre, PA06-2019
Skills
- Multitasking
- Patient care
- Verbal and written communication
- HIPAA compliance
- Scheduling
- Goal setting
- Direct patient care
- Documentation
- Documentation accuracy
- Organizational skills
Timeline
Virtual Care Advocate
Concentrix
05.2025 - Current
Patient Care Associate
Eye Care Specailists
04.2024 - 02.2025
Warehouse Worker
Saks Fifth Avenue
08.2022 - 02.2024
Customer Service Representative
Lowes Home Improvment
05.2021 - 02.2022
Dietary Aide
Allied Services Skilled Nursing & Rehabilitation Center
10.2019 - 05.2020
Certified Medical Administrative Assistant -
New Horizons Computer Learning Center
High School Diploma -
GAR Memorial Jr/Sr High School