Nilda Lizette Betancourt
Alpharetta,Georgia
Summary
Experienced Bilingual (English Spanish) Project Manager in the telecommunications and IT infrastructure field, with a strong track record of on-time, on-budget project delivery. Skilled in core network technologies, CDN solutions, and IT infrastructure projects. Proficient in both Waterfall and Agile methodologies, Clarity, and meticulous project management. Proven ability to drive cross-functional collaboration and align projects with organizational goals. Committed to quality, efficiency, and client satisfaction. Ready to contribute to your team's success.
Overview
9
9
years of professional experience
1
1
Certificate
1
1
Language
Work History
Telecommunications Solutions Manager
Moolah Wireless
11.2023 - Current
- Responsible for reviewing and approving AT&T billing (AT&T, T-Mobile)
- Monitor telecommunications Network Incidents, and scheduled maintenance (AT&T, T-Mobile)
- Monitor telecommunications Customer incidents, with the opportunity to recover credit for network outages (AT&T, T-Mobile)
- Provide stakeholders and Executives with Monthly and Weekly KPI, Metrics, and updates.
Core Center Engineer
Verizon
02.2022 - 06.2023
- Joined as a Global Network and Technology Core Center Engineer, collaborating with Project Management, Operations, Field engineers, and clients to orchestrate site surveys, equipment procurement, installation, and infrastructure telecommunications equipment activation
- Operated in a cross-functional capacity to drive progress and provide program support for initiatives aimed at operational improvement and revenue growth across Verizon's Wireline and Wireless segments
- Managed the deployment of various Telecommunications network Infrastructure technologies, including Ultra Long-Haul (ULH) OTN MESH, MSPP, and associated hardware cabling, displaying a broad understanding of Next Generation core network technologies
- Oversaw end-to-end management of Building Access Requests, encompassing permit acquisition, engineering, fiber optics construction from node to customer premise, and infrastructure deployment and installation
- Collaborated with diverse stakeholders, such as Account Teams, Procurement, Finance, Real Estate, Engineering, Operations, Outside Plant, and on-shore and off-shore organizational personnel, to strategize Request for Proposals, Scope of Work, and Infrastructure deployment
- Conducted regular project status meetings, meticulously managed project reporting, and ensured comprehensive project tracking and analysis, including the identification of project interdependencies
- Provided overarching direction and technical guidance to project and program teams, spanning multiple organizations, markets, and external suppliers/vendors, while proactively identifying and resolving issues and roadblocks in a timely manner.
Sr Lead/Project Manager
Verizon
02.2020 - 02.2022
- Joined as a Global Network and Technology Core Center Engineer, collaborating with Project Management, Operations, Field engineers, and clients to orchestrate site surveys, equipment procurement, installation, and infrastructure telecommunications equipment activation
- Operated in a cross-functional capacity to drive progress and provide program support for initiatives aimed at operational improvement and revenue growth across Verizon's Wireline and Wireless segments
- Managed the deployment of various Telecommunications network Infrastructure technologies, including Ultra Long-Haul (ULH) OTN MESH, MSPP, and associated hardware cabling, displaying a broad understanding of Next Generation core network technologies
- Oversaw end-to-end management of Building Access Requests, encompassing permit acquisition, engineering, fiber optics construction from node to customer premise, and infrastructure deployment and installation
- Collaborated with diverse stakeholders, such as Account Teams, Procurement, Finance, Real Estate, Engineering, Operations, Outside Plant, and on-shore and off-shore organizational personnel, to strategize Request for Proposals, Scope of Work, and Infrastructure deployment
- Conducted regular project status meetings, meticulously managed project reporting, and ensured comprehensive project tracking and analysis, including the identification of project interdependencies
- Provided overarching direction and technical guidance to project and program teams, spanning multiple organizations, markets, and external suppliers/vendors, while proactively identifying and resolving issues and roadblocks in a timely manner.
Project Manager
Verizon
10.2018 - 02.2020
- Joined as a Global Network and Technology Core Center Engineer, collaborating with Project Management, Operations, Field engineers, and clients to orchestrate site surveys, equipment procurement, installation, and infrastructure telecommunications equipment activation
- Operated in a cross-functional capacity to drive progress and provide program support for initiatives aimed at operational improvement and revenue growth across Verizon's Wireline and Wireless segments
- Managed the deployment of various Telecommunications network Infrastructure technologies, including Ultra Long-Haul (ULH) OTN MESH, MSPP, and associated hardware cabling, displaying a broad understanding of Next Generation core network technologies
- Oversaw end-to-end management of Building Access Requests, encompassing permit acquisition, engineering, fiber optics construction from node to customer premise, and infrastructure deployment and installation
- Collaborated with diverse stakeholders, such as Account Teams, Procurement, Finance, Real Estate, Engineering, Operations, Outside Plant, and on-shore and off-shore organizational personnel, to strategize Request for Proposals, Scope of Work, and Infrastructure deployment
- Conducted regular project status meetings, meticulously managed project reporting, and ensured comprehensive project tracking and analysis, including the identification of project interdependencies
- Provided overarching direction and technical guidance to project and program teams, spanning multiple organizations, markets, and external suppliers/vendors, while proactively identifying and resolving issues and roadblocks in a timely manner.
Infrastructure Sr. Project Manager
Cox Communications/Business
03.2018 - 07.2018
- Managed Service Assurance Technology Infrastructure projects in Atlanta, Georgia, ensuring seamless delivery of IT services to both internal and external clients
- Conducted comprehensive analysis of business and functional requirements, resulting in the development of well-defined project scopes, detailed work plans, schedules, objectives, and resource allocation strategies for IT Infrastructure deployment projects
- Facilitated regular project status meetings, maintained project reporting, and oversaw project tracking and focusing on interdependencies, while fostering cross-functional collaboration to ensure adherence to quality standards and timely delivery of project outcomes
- Compiled business case estimates, resource requests, and budget updates, while meticulously updating project plan schedules and proactively managing risks, issues, and change requests
- Offered strategic direction and technical guidance to project and program teams spanning multiple organizations, markets, and external suppliers/vendors, ensuring efficient project execution.
Senior Project Manager
First Data/ICON Information Con
08.2017 - 12.2017
- Managed Financial Merchant business discretionary, client, and compliance projects through their entire lifecycle, serving as the central point of contact for the successful execution of large and multiple projects, consistently meeting established timelines and budgets
- Defined and refined project scope, meticulously crafted comprehensive work plans, established precise schedules and objectives, and skillfully allocated project team resources while devising effective implementation strategies
- Conducted in-depth analysis of business and functional requirements to support IT Infrastructure and software deployment initiatives, ensuring their alignment with organizational goals and objectives
- Orchestrated regular project status meetings, generated insightful project reports, and assumed responsibility for rigorous project tracking and analysis, paying close attention to project interdependencies
- Maintained clear and effective communication with stakeholders, internal clients, vendors, and executive leadership while leveraging expertise in Clarity, and employing both Waterfall and Agile project management methodologies to drive project success.
Project Manager
Ernst & Young/Microland
03.2017 - 08.2017
- Oversaw the project management of IT infrastructure across four real estate office locations, including activities related to relocations, renovations, reductions, expansions, and new buildouts
- Managed IT infrastructure renovations and expansions in Grand Cayman, Halifax, Kentucky, and Oklahoma, ensuring alignment with EY's Workplace of The Future standards
- Served as the key liaison for EY in meetings with internal and external stakeholders, including landowners and brokers, facilitating the acquisition of commercial office space for buildouts and renovations
- Produced impactful PowerPoint presentations up to the VP level and delivered weekly program reports to key stakeholders, including the tactical team, Area Managers, Directors, and the Executive Director
- Led the transformation of IT infrastructure across multiple office locations, aligning them with EY's Workplace of The Future standards
- Managed all aspects of project planning, budget control, vendor relationships, and stakeholder engagement.
Infrastructure Project Manager
AT&T/CGI-Hunter Technologies
06.2016 - 12.2016
- Evaluated and integrated Content Distribution Network (CDN) solutions for web-based applications, web servers, app servers, and database servers
- Managed internal lifecycle tools, including UI, DevOps, testing, performance, analytics, and code quality
- Implemented mobile intelligence tools like Dynatrace to enhance mobile business operations
- Monitored real-time application transactions across various platforms, including IOS, Android, Windows Phone 10, hybrid, and HTML 5 apps
- Managed budgets, resource allocation, project charters, planning, design, development, deployment, and documentation
- Led project teams to ensure successful business solution implementations
- Analyzed business and functional requirements for Platform Engineering Projects
- Developed project plans using established Project Management methodologies and presented budget analyses for review and approval by the PMO Director and CIO
- Oversaw contract management for both in-house and third-party contracts, ensuring compliance with timelines, cost targets, contractual obligations, and technical specifications.
IT Project Manager
Vertafore/Panzer Solutions Consultant
10.2015 - 04.2016
- Oversaw budget management, resource allocation, project charters, scheduling, design, development, deployment, monitoring, and evaluation of project documentation to drive the successful implementation of business solutions
- Managed diverse IT Infrastructure projects, covering storage, IBM Software deployment, Data Center installations, multi-data center configurations, disaster recovery, and MS Exchange deployments, alongside corporate security initiatives
- Conducted in-depth analysis of business and functional requirements for both IT Infrastructure and Software as a Service (SaaS) deployment projects, providing critical insights to guide project direction
- Developed comprehensive project plans in alignment with established Project Management methodologies, facilitating the execution of programs and projects while meeting deadlines and adhering to budgetary constraints
- Generated detailed project budget analyses for review and approval by the PMO Director and CIO, efficiently managing Vertafore and third-party contracts to ensure projects were delivered on time, within budget, and in compliance with contractual and technical requirements.
Education
B.A. Behavioral Sciences -
National-Louis University
Atlanta, GAProject Management -
Project Management Institute
Residential Appraiser (2006-2008) -
Atlanta, Georgia
Atlanta, GASkills
- Manage Project Execution: Successfully oversee budget management, resource allocation, project charters, scheduling, design, development, deployment, monitoring, and evaluation to drive the implementation of business solutions
- Lead IT Infrastructure Projects: Effectively oversee diverse IT Infrastructure projects, IBM Software deployment, Data Center installations, multi-data center configurations, disaster recovery, and MS Exchange deployments, alongside corporate security initiatives
- Analyze Requirements: Conduct in-depth analysis of business and functional requirements for IT Infrastructure and Software as a Service (SaaS) deployment projects, providing critical insights to guide project direction
- Develop Project Plans: Create comprehensive project plans aligned with established Project Management methodologies, ensuring the execution of programs and projects while meeting deadlines and adhering to budgetary constraints
- Budget and Contract Management: Efficiently handle detailed budget analyses and contract management, ensuring projects are delivered on time, within budget, and in full compliance with requirements
- Project Management
- Budget Oversight
- Resource Allocation
- Project Charters
- Scheduling Design
- Development Planning
- Deployment Monitoring
- Evaluation Documentation
- Solution Implementation
- Infrastructure Management
- Storage Projects
- Software Deployment
- Data Centers
- Disaster Recovery
- Security Initiatives
- Business Analysis
- Requirements Analysis
- Project Planning
- Budget Analysis
- Contract Management
- Technical Compliance
- CIO Approval
- Third-party Contracts
- Budgetary Constraints
Certification
Project Management Certified – Project Management Institute
Languages
Spanish
Native or Bilingual
Affiliations
- Project Management Institution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Timeline
Telecommunications Solutions Manager
Moolah Wireless
11.2023 - Current
Core Center Engineer
Verizon
02.2022 - 06.2023
Sr Lead/Project Manager
Verizon
02.2020 - 02.2022
Project Manager
Verizon
10.2018 - 02.2020
Infrastructure Sr. Project Manager
Cox Communications/Business
03.2018 - 07.2018
Senior Project Manager
First Data/ICON Information Con
08.2017 - 12.2017
Project Manager
Ernst & Young/Microland
03.2017 - 08.2017
Infrastructure Project Manager
AT&T/CGI-Hunter Technologies
06.2016 - 12.2016
IT Project Manager
Vertafore/Panzer Solutions Consultant
10.2015 - 04.2016
B.A. Behavioral Sciences -
National-Louis University
Project Management -
Project Management Institute
Residential Appraiser (2006-2008) -
Atlanta, Georgia
Similar Profiles
Arianna LopezArianna Lopez
Assistant at Moolah KicksAssistant at Moolah Kicks
Jeffrey ArellanaJeffrey Arellana
Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)
Stephen Joseph BasenerStephen Joseph Basener
Sales Specialist at Verizon Wireless BJ’s Wholesale, Verizon WirelessSales Specialist at Verizon Wireless BJ’s Wholesale, Verizon Wireless
Maruthi Kumar MahendrakarMaruthi Kumar Mahendrakar
Senior Business Analyst at ZinniaSenior Business Analyst at Zinnia
Angela HunterAngela Hunter
Owner/ Operator at Hunter Massage TherapyOwner/ Operator at Hunter Massage Therapy